Receiving notification emailReceiving notification email

Hi @robotarmy,

Thanks for reaching out, and sorry to hear you are having trouble with your emails being sent. Often times, email issues like this are the result of a wider issue on your site not specific to Formidable Forms, but we have some steps we can take to get to the source of the issue.

To begin, please note that Formidable Forms does not send emails directly, but rather composes the message and passes it to WordPress for sending. Therefore, troubleshooting issues with email delivery requires checking your WordPress email-sending configuration.

In most cases where email issues are reported, we find that emails leave the website correctly but are sanitized or deleted before delivery by internet spam protection measures. Spam protection rules are constantly getting stricter, and a form can sometimes stop working without any changes on your website.

If you’re currently not using an SMTP plugin to send your emails, I highly recommend installing and configuring one. Most SMTP plugins will do the job, but I’d suggest looking for one that includes message logging. One such free SMTP plugin that I’m aware of is called “Post SMTP.”

Using SMTP to send your messages can make them appear more legitimate than the built-in WordPress mail service, which can help them pass spam filters.

It’s also important to ensure that your email messages are configured correctly. Here are eight essential things to check:

• The SUBJECT line should not be blank.
• The FROM address MUST match the domain of your website. It’s best to set up a dedicated email for this, such as [email protected].
• The TO address should never match the FROM address as this looks unusual and can trigger spam deletion.
• If you specify a REPLY-TO address, it should never match the TO address.
• While you can include multiple addresses in your TO field, it’s best to use the CC and BCC fields for additional recipients.
• Many spam filters are triggered by too many recipients in one email. For large lists (50 or more recipients), consider a service like Sendgrid or SendInBlue.
• Minimize the number of links you include. Email messages with lots of links may trigger spam filters.
• Finally, contact your hosting provider and ask if the SPF record for your email address is properly configured.

Please let me know if this helps.

Best,

Hi Steve,

Thanks for reaching out. Sorry for all the excitement, but I was experiencing really bad customer service from several entities the last few days, and when I didn’t hear from you guys, I thought I was just gonna get more of the same. I understand that it was a Spam situation now.

I did get some help yesterday from a fellow named Nathanael, but his work hours are different than mine and he’s not responding yet today. He gave me some information to give to my hosting company, and they seem to be trying to help me, but I’m really not getting anywhere. The hosting company just sends me an article link and it doesn’t make any sense. Please understand that this is very confusing to me.

Can you hook me up with a tech-support rep that is working for the next 4 to 6 hours, because I don’t believe Nathaniel begins working again until about midnight my time. He also told me that responses to his emails will not be monitored by another tech.

Thanks…

thanks for getting back with me. I’ll check your support ticket in our help desk and get somebody on it or see what I can do to help you myself.

also, did you see our response to your 1-star review? It sounds like our support team has been trying to contact you, but our emails aren’t making it through.

we are getting the error:

A message that you sent was rejected by the local scanning code that
checks incoming messages on this system. The following error was given:

 “Relaying not permitted”

could you check this in your email client and allow our emails to be delivered?

I revised the review to reflect the new information.

Thank you. From what I’ve been able to glean from all of the chat and email sessions from your rep and from the hosting company is that I need to fill out the Post SMTP settings. Although I was given clues as to what needs to go in these setting fields, some of the fields are more obvious than others.