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Resolved

(@seto76)

Hi Support Team,

I’ve been getting an error message from my Plesk server regarding matomo almost every hour for the past 1.5 months and I honestly don’t understand what the problem is. I was hoping it would go away after plugin updates, but that’s not the case. Attached is the error message. Hope someone can help me.

Thanks in advance
Regards seto

Subject: Cron <DOMAIN@SERVER> /opt/plesk/php/7.4/bin/php -f 'httpdocs/wp-cron.php' > /dev/null

PHP Fatal error:  Uncaught Exception: 132 total errors during this script execution, please investigate and try and fix these errors. in /var/www/vhosts/DOMAIN/httpdocs/wp-content/plugins/matomo/app/core/CronArchive.php:599
Stack trace:
#0 /var/www/vhosts/DOMAIN/httpdocs/wp-content/plugins/matomo/app/core/CronArchive.php(592): Piwik\CronArchive->logFatalError()
#1 /var/www/vhosts/DOMAIN/httpdocs/wp-content/plugins/matomo/app/core/CronArchive.php(265): Piwik\CronArchive->end()
#2 /var/www/vhosts/DOMAIN/httpdocs/wp-content/plugins/matomo/app/core/Access.php(673): Piwik\CronArchive->Piwik\{closure}()
#3 /var/www/vhosts/DOMAIN/httpdocs/wp-content/plugins/matomo/app/core/CronArchive.php(269): Piwik\Access::doAsSuperUser()
#4 /var/www/vhosts/DOMAIN/httpdocs/wp-content/plugins/matomo/classes/WpMatomo/ScheduledTasks.php(316): Piwik\CronArchive->main()
#5 /var/www/vhosts/DOMAIN/httpdocs/wp-includes/class-wp-hook.php(29 in /var/www/vhosts/DOMAIN/httpdocs/wp-content/plugins/matomo/app/core/CronArchive.php on line 599

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Author Thomas
(@tsteur)

3 years, 8 months ago

Hi @seto76 sorry about that. Could you check if the same issue happens when you go to: WP Admin Dashboard -> Matomo Analytics -> Diagnostics -> Troubleshooting tab and click there on the “Archive reports” button? If you get an error there it may contain a more detailed error message that could help us.

If it works there and you don’t get an error, could you send us your system report ? See https://matomo.org/faq/wordpress/how-do-i-find-and-copy-the-system-report-in-matomo-for-wordpress/ on how to get it. The report should be anonymised automatically but you could also email us the report at [email protected] if you prefer.

Thread Starter seto76
(@seto76)

3 years, 8 months ago

Hi Thomas,

Thanks for getting back. When I click on the button it shows me a never ending white site with HTML code. Do you need this code?

Is it a parsing problem?

Thanks and regards
seto

Plugin Author Thomas
(@tsteur)

3 years, 8 months ago

Thanks for this @seto76

Could you maybe send us the output of your system report (see https://matomo.org/faq/wordpress/how-do-i-find-and-copy-the-system-report-in-matomo-for-wordpress/)? We would first try to reproduce it here.

mattmary
(@mattmary)

3 years, 8 months ago

Hi @seto76

Your status report show an error regarding your memory. Are there any chances you can upgrade it to 256M?
And the blank page you have when trying to run the archives report manually is due to your plugin accelerated-mobile-pages which looks like incompatible. Can you try to run the archive reports with this plugin disabled?
Regards

Mat

mattmary
(@mattmary)

3 years, 7 months ago

Hi @seto76

I closed this topic as we have found a solution per email.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Receiving errors from my Plesk server’ is closed to new replies.