Receiving email for the wrong product

  • burgerino

    (@burgerino)


    2 years ago

    Hi, thanks for this great plugin.

    I happened to notice that sometimes I receive an enquiry that points to the wrong product. Sometimes the name is wrong, sometimes the link is wrong. It is rather disturbing to respond to email of clients that may refer to a completely different product.

    Thanks in advance for looking into this.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • arjunp

    (@arjunp)

    Hey @burgerino

    Apologies for the delay in response, could you deactivate one plugin at a time and test the issue? It might be due to a conflict with another plugin.

    Thread Starter burgerino

    (@burgerino)

    hi @arjunp

    It is quite hard to test it, as the name is sometimes wrong but not always. I am not sure how to check it in a robust way.

    arjunp

    (@arjunp)

    Hey @burgerino

    Is this issue occurring only for specific products or random products?

    Thread Starter burgerino

    (@burgerino)

    I would say random products

    arjunp

    (@arjunp)

    Hey @burgerino

    This seems to be a site-specific issue, Could you please share your site link so that we can try to debug the issue from our end?

    Thread Starter burgerino

    (@burgerino)

    pcgigant.lt thanks for looking into this

    Hey @burgerino

    Thank you for sharing the URL

    Could you please provide us with the following details to better debug the issue?

    1. Was this issue present since the beginning or have you encountered it lately?

    2. IF you are facing this issue recently could you please let us know if you have updated the Product Enquiry plugin or made any changes to the plugin setting?

    3. Or if you have updated any other plugin related to the functionality or theme or WordPress setting if you can remember after which the issue started.

    These can help us better resolve the issue.

Viewing 7 replies - 1 through 7 (of 7 total)
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