Received HTTP 500 from Boost Service

  • Resolved ehswift49

    (@ehswift49)


    3 years, 9 months ago

    I installed and activated the Jetpack Boost plugin. I enabled the Optimize CSS Structure feature. The plugin appears to work and generate the Critical CSS, but I get an error when the JetPack Boost service tries to calculate the homepage loading speed. The error is, “Received HTTP 500 from Boost Service”. I am not sure if the other website optimization plugins are causing conflicts with this plugin. Here’s a list of the other plugins: A3 Lazy Load, Async JavaScript, Autoptimize, Flying Pages by WP Speed Matters, Freesoul Deactivate Plugins, Jetpack, Specific Content for Mobile, and W3 Total Cache. PLEASE NOTE THAT I DO NOT USE OVERLAPPING FEATURES WITH ANY OF THESE PLUGINS! I installed all of them as recommended by a Udemy instructor and only enabled the features he recommended. My goal is to get a higher page load score on desktop/mobile devices, (especially mobile devices) since that score suffers the most! I saw this plugin and thought I would give it a shot, but it does not appear to be working correctly.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Mark (a11n)

    (@thingalon)

    Thanks for letting us know about the problem. It turns out that there is nothing wrong with your setup; our API servers were experiencing an outage.

    I have fixed the issue on our end, so the Jetpack Boost plugin should now be able to caluclate your page speed score.

    Please try again and let me know how you go.

    • This reply was modified 3 years, 9 months ago by Mark (a11n).
    Thread Starter ehswift49

    (@ehswift49)

    It seems to work correctly on my production website, but does not work correctly on my development website of the same domain name. The only difference is that the domain is https://www.pawzfurpets.com/dev. I want to be able to conduct further speed related tests on the development site before fully using in production.

    Plugin Contributor Mark (a11n)

    (@thingalon)

    I’m happy to hear that it works on your production site.

    I’m not able to reach https://www.pawzfurpets.com/dev – is that URL publicly accessible? Boost can only measure the performance of publicly accessible sites, as it needs to load the site remotely to measure its performance over a network.

    Plugin Author pyronaur (a11n)

    (@pyronaur)

    Hi @ehswift49! We’ve fixed quite a few issues related to HTTP 500 errors. Try updating Jetpack Boost to version 1.0.1.

    Let me know if that fixed the issue for you.

    Plugin Author pyronaur (a11n)

    (@pyronaur)

    Since we’ve fixed the HTTP 500 errors, I’ll mark this as solved.

    If you encounter any other issues, please don’t hesitate to open a new support forum topic.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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