• Resolved igor.kanshyn

    (@igorkanshyn)


    Hello,

    We have started getting spam email from a form with reCapture v2 on it.

    There is no errors on WP side. At the same time Google ReCapture console shows the following message: “We detected that your site is not verifying reCAPTCHA solutions. This is required for the proper use of reCAPTCHA on your site. Please see?our developer site?for more information.”

    It looks like something has change about a week or two ago.

    I am on the latest version of WPForms Plugin. It’s WPForms 1.8.6.4

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @igorkanshyn,

    Thanks for reaching out!

    I tried to submit your form, but I had no success.

    However, I could not locate any issue related to Google reCAPTCHA on the Console, and here’s a screenshot.

    About the issue of getting spam, we recommend increasing the security level of the reCAPTCHA integration on your site. You can do this by going to your reCAPTCHA account. Then in the settings of your current integration, you can make adjustments to the?Security Preference?slider.

    About the issue with form submission, it often results from a conflict between the cached site and the anti-spam protection feature in WPForms. I recommend taking a look at our guide on troubleshooting cache settings.

    To fix this kind of issue, there are some options:

    1) Set a site cache lifespan of around 45 hours should be sufficient to avoid submission errors. For this, you could check the settings in the LiteSpeed Cache plugin. Or you could reach out to your host.

    2) You can change the cache lifetime of the WPForms form token, and for this, please check out this article in the WPForms developer docs. Please note that this requires editing your website’s code, and is recommended for developers.

    3) You can disable the anti-spam protection feature in your forms. If this works for you, you can use one of our other anti-spam options available on WPForms.

    I hope this helps!

    Plugin Support Shawon Chowdhury

    (@shawon001)

    Hi @igorkanshyn,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘reCapture stoped working’ is closed to new replies.