reCAPTCHA verification failed on checkout

@atkarolcia Hello, I am also using the Card Lift plugin on my website. However, it seems that after the recent update, it has been preventing orders from being placed. It adds a hidden Google reCAPTCHA field, and since this field doesn’t function properly even if you enter the keys, it prevents orders from being completed. Since August 15th, we have been unable to receive orders, and we are talking about a client site that typically receives 15-20 organic orders daily. We discovered the issue today, and despite reviewing all the code and error logs, we couldn’t find the problem. However, as soon as we deactivated the Card Lift plugin, the system was restored. We recommend deactivating the plugin.

Hi @atkarolcia,

Thank you for bringing this issue to our attention. We understand that you’re experiencing a problem with the checkout page, where the transaction cannot be fulfilled due to a “reCAPTCHA verification failed” error.

If you have enabled the new functionality “Google reCAPTCHA v3 support for WooCommerce checkout” from the CarLift plugin version 3.1.15 and are facing this issue, we recommend increasing the reCAPTCHA score. A lower score might cause Google to fail the verification process, leading to the issue you’re encountering.

However, if the reCAPTCHA functionality is disabled and the problem persists, we have identified this issue on our end as well.

@splusweb Rest assured, we are actively working on a fix and will be releasing it very soon. As soon as it is released, we’ll let you know here promptly.

We apologize for any inconvenience this may have caused and appreciate your patience as we resolve this matter.

Best regards,

Hi @monircoderex ,

I have the same issue here. I disabled the plugin and everything works fine again.

I my case “Enable reCAPTCHA V3:” was disabled and still had the issue.

Will wait for the update and try again.

Best regards, Johan

@johan2022 I had a same problem was disabled but same problem. When I disabled plugin it’s works.

Hi @johan2022 and @splusweb,

Thank you for reporting this. I would like to let you know that we are already working on this. We’ll inform you as soon as it is released.

We would really appreciate your patience on this as we work on to resolve this.

Best Regards,

Hi @atkarolcia @splusweb @johan2022 ,

We are pleased to inform you that we have just released a new version (3.1.16) of the Cart Lift plugin, which includes a fix for the “reCAPTCHA verification failed” issue on the checkout page.

Please update to the latest version of the plugin and let us know if the issue is resolved on your end. Your feedback is valuable to us, and we want to ensure everything is working smoothly.

Thank you for your understanding and patience as we worked on this fix.

Best regards,

• This reply was modified 6 months, 3 weeks ago by Md Monir Hossain.

Hi @monircoderex,

thank you for recation and taking effort to improve the plugin!
I tested the plugin and on this stage there is no issue with reCAPTCHA verification.

Kind regards

Hi,

Thank you for confirming that the reCAPTCHA verification is working well now and that our plugin is performing as expected.

Now, If you have a moment, we’d greatly appreciate it if you could leave us a positive review here. Your feedback helps us improve and ensures we can continue providing the best possible service.

Thank you again for your support!

Best regards,