reCaptcha v3 is not working on mobile (iphone)

  • Hi,

    I have a problem that reCaptcha v3 is not working on mobile devices, when submitting we get the message “There was an error trying to send your message, Please try again later”

    However it works fine on desktop

    Any ideas? Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    Where can we see the website in question?

    I had the same issue, there were no console errors but when testing the error message it was the one provided when the sender is considered spam. I found that removing reCaptcha V3 integration, and using V2 instead, resolved the issue.

    Please let me know if I need to start my own thread, at the moment it sounds like I am having the same issue as @techmaster360

    Unfortunately I can’t share a URL of the site publicly as it’s a client site and I wouldn’t want any of their or our competitors to be aware of any issues.

    Many thanks,

    Jo

    Thread Starter techmaster360

    (@techmaster360)

    Hi Takayuki Miyoshi

    Can I send you the link via PM?

    I have redone the site keys for V3, seems to work ok on desktop, and safari on iphone, but not on chrome via iphone.

    Thanks

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Welcome to Support Forum — Please Read Before Posting

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘reCaptcha v3 is not working on mobile (iphone)’ is closed to new replies.