reCaptcha (v2 & v3) not working since update

  • Hi, I wonder if anyone can help or is experiencing the same issues?

    Since updating to the latest version on a clients website, first of all the V2 recaptcha was no longer displayed on the form. Instead the [recaptcha] shortcode was printed in the page.

    We then reviewed the CF7 website and saw the V3 version of reCaptcha was now available so we updated the keys to use the new version. All seemed well on desktop, but on further testing on mobile devices, it appears the form does not send on first submission.

    The error has an orange border and says:
    “There was an error trying to send your email. Please try later”.

    If you click the submit button a second time then it sends as normal. We’ve had to remove the keys from the CF7 plugin settings to prevent this issue from occurring.

    This page says an error with an orange border means spam, and on that page it suggests to review the cache settings: https://contactform7.com/faq/i-get-an-error-message-with-an-orange-border-even-though-i-dont-use-akismet/

    While testing we already disabled caching for the form page in the W3 Total Cache settings, disabled minification of scripts and checked mail logs for errors. When the error was displayed, no emails were being sent via the server and there were no record of the emails in the logs.

    Any ideas on how we can resolve this? Any assistance will be appreciated.

    Thanks

Viewing 2 replies - 16 through 17 (of 17 total)
  • linus

    (@linus-calltracks)

    I’d initially hacked it to make it work, but have now “fixed” it a bit more permanently, by just removing the contact form from my site.

    One of my customers, who also had CC7 + Recaptcha, also asked me to remove the form after it was broken.

    As it is now, the only thing that Recaptcha has the potential to stop, is legitimate form fills, since spammers don’t tend to run JS. With v3, it’s also seems quite inappropriate for smaller sites.

    …since spammers don’t tend to run JS.

    I thought the same, but our CF7 contact form is launched via a JS-triggered modal and we were getting LOTS of spam. It looks like spam bots got smarter…

Viewing 2 replies - 16 through 17 (of 17 total)
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