• Resolved harveyl12

    (@harveyl12)


    Hi,

    I am using your contact form on my site with reCaptcha. When this reCaptcha has been complete and you press ‘submit’ it says the reCaptcha field is required even though its already been done meaning the contact form cant be sent.

    Any help please?

    https://hcldesign.co.uk/contact/

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi harveyl12,

    I’m sorry for the trouble! It looks like you may have removed the reCAPTCHA from that form — I was able to submit it without issue.

    I can see from this page’s source code, though, that the code needed for reCAPTCHA is being loaded more than once — and this duplication of code will cause the error you described.

    There are two ways to solve this:

    1) Try to determine where the other reCAPTCHA code is coming from, and turn it off. For example, sometimes we find a theme setting for this or it could be coming from a different plugin (most often another plugin that includes forms). There are times, though, when this isn’t a feasible option.

    2) You could use the free WordPress Zero Spam plugin instead. Their honeypot technology is really good, the plugin has no setup (we have built-in integration), and you can’t even see it in your forms. Then you can turn of reCAPTCHA in your WPForms.

    I hope this helps! If you have any questions, please let me know ??

    Thread Starter harveyl12

    (@harveyl12)

    Hi,

    I still have this issue,

    How can I get the captcha button working?

    Hi harveyl12,

    I took a look, and your site is still showing the same issue I mentioned earlier — the code for reCAPTCHA is being loaded twice on the page, which will prevent it from working.

    Could you please try one of the two options I listed in my previous message and let me know how that goes?

    Thanks!

    Hi harveyl12,

    We haven’t heard back from you in a while, so I’m closing this issue. But if you still have any questions, please feel welcome to continue the conversation.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘ReCaptcha Required Field Issue’ is closed to new replies.