reCaptcha not appearing, then not sending email

  • Resolved raincity604

    (@raincity604)


    5 years, 9 months ago

    I am having an issue where I fill out the form, click the Checkmark for the recaptcha, no quiz appears but it goes to a green checkmark, then when I submit I get a message saying “There was an error trying to send your message. Please try again later.” in an orange box, and red text under the recaptcha stating “Please verify that you are not a robot”.

    If I immediately try to put through the submission again it works, but again doesn’t pop up the quiz.

    I’ve tried this in troubleshooting mode with all other themes and plugins disabled and it still happens. The recaptcha doesn’t give a quiz but says you’ve passed, then the form doesn’t go through.

    Any ideas? Thanks for the help

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author IQComputing

    (@iqcomputing)

    Hello,

    It’s difficult to say what the issue is here. Since you’ve disabled all plugins and reverted to a default theme we suspect it’s an issue with the Google API. Please ensure that the Google API Settings are correct: Your domain name is whitelisted, you have the Checkbox selected, and are using v2 API keys.

    Additionally, ensure sure that you WordPress is up to date and you are using the recommended PHP version 7.3 or higher. Finally, you may want to try a different browser or different computer to ensure it’s not a browser based issue ( such as an extension or browser plugin ). If you were to link to your website we may be able to attain further information to help you.

    Assuming it’s the website your profile suggests, we did not have any issues getting the reCaptcha test to appear on the contact form but did notice a JavaScript error originating from a waypoints.min.js file. It appears to be part of the Elementor suite. We have heard other issues regarding Elementor in past threads and suggest escalating this issue to their premium support.

    Hopefully the above helps you narrow down your issue. Otherwise, we’re here if you have any further questions or clarifications. Have a wonderful rest of your week!

    Plugin Author IQComputing

    (@iqcomputing)

    Hello,

    It’s been a week since we last heard from you. We’ll mark this thread as resolved for now. If you find that this is a mistake or have any further questions please reply below. Have a wonderful rest of your week!

Viewing 2 replies - 1 through 2 (of 2 total)
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