Recaptcha no showing

  • Resolved pird

    (@pird)


    5 years, 5 months ago

    Hello,
    I have followed the installation instruction (set up the keys, check the v2).
    But the captcha doesn’t show up, I cheked the online version and the iframe is bloked by a noscript tag, see bellow:

    <noscript>
	<div class="grecaptcha-noscript">
		<iframe src="https://www.google.com/recaptcha/api/fallback?k=************************" frameborder="0" scrolling="no" width="310" height="430"></iframe>
		<textarea name="g-recaptcha-response" rows="3" cols="40" placeholder="reCaptcha Response Here"></textarea>
	</div>
</noscript>

    Do you know why I have this issue ?

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author IQComputing

    (@iqcomputing)

    Hello,

    Normally, Google does not load reCaptcha through an iframe but dynamically via JavaScript. The iframe is for users ( or spambots ) who decide to view your website with JavaScript disabled, they will still be met with a reCaptcha test through the iframe from Google.

    Some things to verify and make site:

    1) The reCpatcha keys set in the Google Console are reCaptcha v2 checkbox and your domain is whitelisted under the API keys.

    2) In the plugin settings ( WordPress Admin -> Contact -> reCaptcha Version ) the selectbox has “reCaptcha Version 2” selected and saved.

    3) Your contact forms have the [recaptcha] shortcode tag.

    If you’ve verified the above the next step would be to rule out any theme or plugin conflicts using the Health Check & Troubleshooting plugin. Additionally, a website URL with a form where you expect a reCaptcha for us to look at would be very helpful.

    Hopefully the above helps solve your issue. We’ll leave this thread as unresolved for a few days or until we hear back from you. Should you have any questions regarding the above please reply back to this thread and we may assist you further.

    Plugin Author IQComputing

    (@iqcomputing)

    Hello,

    As we have not heard back from you we will mark this thread as resolved. Should you continue to have issues or have any further questions please reply back to this thread and we may look into your issue further. Have a wonderful rest of your week!

    Thread Starter pird

    (@pird)

    Hello,
    Thank you for your answer and sorry for my late.
    It was a conflict with the theme (Divi from Elegant Theme), I found it with the Health Check & Troubleshooting plugin.
    I changed my theme and it now works.
    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
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