Recaptcha loses screen position

  • Resolved deeveedee

    (@deeveedee)


    7 years, 5 months ago

    First, let me say that I’m thoroughly impressed with Ninja Forms. I’m just getting started, but it seems very capable.

    I have added recaptcha to my forms. I haven’t observed the other reported display issues (maybe they have been resolved in version 3.2.1 that I’m using), but on mobile devices, completing the recaptcha scrolls to the bottom of my page footer. This can be very confusing for the person attempting to complete the form, because the form is no longer visible and they need to scroll back up to the form.

    Is this a known issue and if so, has anyone determined a work-around that retains the user’s position in the form when they complete the recaptcha.

    Note that I have not observed this on desktop broswers/screen sizes.

    The page I need help with: [log in to see the link]

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  • Thread Starter deeveedee

    (@deeveedee)

    After learning more about Ninja Forms hidden ‘Honey Pot,’ I have decided to remove Recaptch from my forms. According to Ninja Forms, bot detection with the ‘Honey Pot’ is sufficient for most form implementation – I agree. I’ll revisit Recaptcha if necessary.

    Leaving this thread ‘unresolved’ since the Recaptcha display issue still exists if Recaptcha is used.

    Plugin Contributor Zach Skaggs

    (@wpnzach)

    Hey, deeveedee! Can you submit a support ticket so we can follow up with you on this? I’m not seeing this behavior in testing. Do you see it on other themes and/or with other plugins temporarily disabled?

    Because we only check these forums once per week, we strongly encourage you to reach out to us here with any followup questions in order to get a timely response: https://ninjaforms.com/contact/ There, we offer support free support directly to our Ninja Forms users with significantly more privacy and a faster response time.

Viewing 2 replies - 1 through 2 (of 2 total)
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