reCaptcha integration

  • Resolved randallscottholbrook

    (@randallscottholbrook)


    2 years, 10 months ago

    I am experiencing a problem with reCaptchav2 checkbox on a simple contact form: when I hit submit after checking “I am not a robot”, I get the Required Field warning and the form does not display the message sent notification and no message is sent.
    On the Google reCaptcha dashboard, I have this message:
    “We detected that your site is verifying reCAPTCHA passed solutions less than 50% of the time. This could indicate a problem with your integration with reCAPTCHA. Please see our developer site for more information.”
    Reading the developer site gives me a headache, and I couldn’t find any way to apply what they are asking, but it seems to have to do with verifying the user response? I assumed when the green checkmark appeared, that was verification?
    Has anyone else had this experience? And if so, how did you fix it?
    I have another site on the same host using recaptcha and it is working fine. The only difference I know off the top is that I have a basic plan for that one, and this one is the Lite version.

    Thanks again, any help is greatly appreciated!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @randallscottholbrook,

    Thanks for reaching out to us!

    The message in your Google reCaptcha dashboard “We detected that your site is verifying reCAPTCHA passed solutions less than 50% of the time. This could indicate a problem with your integration with reCAPTCHA. Please see our developer site for more information.” is meant to notify you that although users are solving the captcha challenge, the form ultimately was not submitted.

    It is likely that there is a code conflict that is causing the form to not pass field validation, which is why you’re receiving the Required Field warning.

    To locate the conflict, could you please (temporarily) disable all other plugins and switch to a default WordPress theme (such as Twenty Twenty One) and then test your form’s submission again?

    If it works as intended, you’ll then need to reactivate everything individually, while testing in between each activation to see which (after reactivation) causes the issue.

    You can also refer to our troubleshooting guide here: https://wpforms.com/docs/getting-support-wpforms/#plugin-conflicts

    I hope this helps. Please let us know if you have any further questions.

    Kindly,

    Thread Starter randallscottholbrook

    (@randallscottholbrook)

    Thank you! Found and deleted this line in the page header:
    <script src=”https://www.google.com/recaptcha/api.js&#8221; async defer></script>

Viewing 2 replies - 1 through 2 (of 2 total)
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