recaptcha gone missing now

  • Resolved SRD75

    (@srd75)


    4 years, 3 months ago

    Hi,

    I installed, activated, and configured your plugin.

    It worked really well.

    Today I note it is not present on the login pages, and passwords are not being accepted.

    Moving the plugin to plugins.temp solved the problem.

    If login to /wp-admin, move the plugin back to plugins, and test the captcha by clicking “test connection”, the captcha does not appear it says “an incorrect captcha code was entered”.

    I’ve confirmed the site key and secret key have not changed from when working.

    Help appreciated.
    Steve

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Please verify that the keys are correct here – https://www.google.com/recaptcha/admin#list. If keys are correct, but the problem still remains, please try to generate new keys and enter them on the plugin settings page.

    After this try to follow the next instructions in order to test reCaptcha’s keys:
    1) Go to reCaptcha Settings page;
    2) Click “Test reCaptcha”;
    3) Test your reCaptcha;
    4) Then сlick “Test Verification”;

    Let us know about the result.

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Since there is no reply from you, we consider this topic as resolved. We hope you’ve found the solution. If you have any questions, please feel free to contact us via our Help Center – https://support.bestwebsoft.com/.

Viewing 2 replies - 1 through 2 (of 2 total)
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