reCaptcha failing to load

  • Resolved astandarduser

    (@astandarduser)


    2 years, 6 months ago

    Hi, I have a small website that has a reviews page, and I’m using your plugin to allow users to view reviews, and leave one of their own.

    The issue I’m having relates specifically to the Google reCaptcha integration – submitting the review form works fine when adding the form using the default WordPress editor. The form fails to submit however, when using the Elementor editor as the page editor – the error is “The reCAPTCHA failed to load, please refresh the page and try again.”

    I’m not sure why this is, but it only seems to happen when using the Elementor editor to construct the page.

    Any help would be greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Gemini Labs

    (@geminilabs)

    Are you using reCAPTCHA with any other plugin (i.e. Elementor, etc.)?

    If so, what happens if you disable the reCAPTCHA integration in the other plugins?

    If the problem is being caused by another plugin, please report back your findings so that the compatibility can be fixed. If you’re not sure where to start, please see the “Basic Troubleshooting Steps” section on the Help page.

    Thread Starter astandarduser

    (@astandarduser)

    We are not utilizing the reCaptcha integration feature that is available in Elementor, but we are indeed using another reCaptcha plugin – “reCaptcha by BestWebSoft”.

    From testing with this plugin disabled, the same error still shows when trying to submit a review, unfortunately. I’ll also note that that plugin is only being used specifically for having reCaptcha on our WordPress login anyway.

    Plugin Author Gemini Labs

    (@geminilabs)

    Okay it looks like there is a compatibility issue with Elementor and the reCAPTCHA integration. I will work on a fix for this in the next update.

    hello! just wanted to reply and say we are also having this same issue. thanks for looking into it!

    Plugin Author Gemini Labs

    (@geminilabs)

    @astandarduser @pheather Please update to Site Reviews v5.24.2

    Also had the same issue – just confirming the update resolved the issue.

Viewing 6 replies - 1 through 6 (of 6 total)
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