ReCaptcha ERROR Message On Product Review

  • Resolved stephenturner

    (@stephenturner)


    3 years, 6 months ago

    Hello, i’m not too technical, but hopefully this might be an easy one… ??

    Basically on my website i have a subscription form on the footer of every page using google recaptcha v3 and all works well, unless you try to add a product review, in the review section you get the error message:

    ERROR for site owner: Invalid key type

    I have turned off the recaptcha on the subscription form so now the little recaptcha icon does not appear on the bottom right of the page, but still the error message shows. My question, how do i either remove this message or is there some way i can add my google recaptcha v3 account details to the review section so this message does not show?

    Thanks in advance… ??

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Joash

    (@joashrajin)

    Hi @stephenturner ??

    Thanks for reaching out to us.

    By default, the Review Form does not come with reCAPTCHA. It looks like you are using the Customer Reviews for WooCommerce plugin which is currently controlling the Reviews area.

    You will need to disable reCAPTCHA in that plugin’s settings. It’s also worth noting that the reCAPTCHA box in the reviews section is for reCAPTCHA V2, so if you use reCAPTCHA V3 credentials, it won’t work.

    If you need assistance with that 3rd party plugin, it’s best to contact the authors here.

    Hope that this helps ??

    Thread Starter stephenturner

    (@stephenturner)

    FANTASTIC… I’ve not tried, but that all makes sense, you can turn it off or enter v2 keys, i had entered v3 keys so hopefully this should fix it.

    Thank you and appreciate the quick reply… ??

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @stephenturner,

    I’m happy to hear you managed to get this working by adding v3 keys. I’m therefore going to mark this forum topic as resolved – if you have any further questions, you can reopen it again if you need be.

Viewing 3 replies - 1 through 3 (of 3 total)
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