• Resolved pdiaz123

    (@pdiaz123)


    Hi,

    We’re having issues with our contact forms and it’s giving the some “Could not verify the reCaptcha response error.” and “Validation errors occurred.Please confirm the fields and submit”.

    There are times we are able to successfully submit the form, but most of the time we get this recaptcha issue.

    For reference, below are the plugins and its version that we are currently using:
    – Contact Form 7: Version 5.6.4
    – reCaptcha V2 for Contact Form 7: Version 1.4.3

    Could this be because of incompatibility of plugin versions? If not, can you further help identify the root cause and assist with the fix?

    Thank you so much!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author IQComputing

    (@iqcomputing)

    Hello,

    This could be an issue with WP Rocket Cache delaying the load of the WP ReCaptcha script. One of the users on the Contact Form 7 forums suggests the following:

    I just added the word: Recaptcha
    Into the WP Rocket File Optimization tab in section: Delay JavaScript Execution – excluded javascript-files

    SLV?(@dwnl)

    Another option is to exclude optimization of api.js in the WP Rocket settings.

    Additionally, we are seeing some JS errors in the console of the website that may be interfering with the load process that may need to be fixed as well. We recommend trying the above and possibly disabling the WP Rocket plugin to see if the ReCaptcha loads properly. If the ReCaptcha loads after disabling WP Rocket then you could reach out to WP Rocket for a solution.

    If you have tried the above, and then tried to disable WP Rocket entirely, and continue to run into the same issue, please reply back to this thread and we can assist further. Otherwise, have a wonderful rest of your week!

    Thread Starter pdiaz123

    (@pdiaz123)

    Hi,

    Thank you for the insights. I’ll try the suggested fix; but would you be able to share the steps on how I can do this:

    Another option is to exclude optimization of?api.js?in the WP Rocket settings.

    Appreciate the help!

    Plugin Author IQComputing

    (@iqcomputing)

    @pdiaz123 WP Rocket has some documentation on how to exclude JS from being deferred which may be the cause.

    You can try adding that to the Deferred Exclusion list (WP Rocket Documentation on Deferred JavaScript).

    Additionally, you can try adding that to the Delayed Exclusion list (WP Rocket Documentation on Delayed JavaScript).

    Hopefully, using the above you’re able to solve your issue. If not, you may reply back to this thread and we can assist further. Have a wonderful weekend!

Viewing 3 replies - 1 through 3 (of 3 total)
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