ReCaptcha doesn’t work

Hi @daiwebb,

Regarding the issue, I think this could be happening because of the misconfiguration. Please go through this documentation https://docs.wpeverest.com/docs/user-registration/google-recaptcha-integration/ once and let me know if everything is set up accordingly or not.

Also, Provide me the URL of the form where you have enabled the reCAPTCHA and I will get back to you accordingly.

Regards!

Hello.

Yes, I followed the guide and it still doesn’t work (I had already done everything required). Here is the page:

https://portal.acquisinsurance.com/?page_id=80

Thanks,
Dave

Hi @daiwebb,

Please contact our developer team regarding this. You can contact them here: https://wpeverest.com/contact/and someone from the team will get back to you.

Note: Please link the thread to this conversation so that they can go through this conversation too.

Regards!

This was incorrectly marked as resolved – it hasn’t been fixed yet.

Hi @daiwebb,

Thank you for pointing it out. Please contact our team and we will work on your site to fix the issues. You had mentioned a different issue on another support ticket too so both of them will be looked after, once you contact the development team.

Regards!

This is still not resolved (somebody marked it as resolved in error). I have contacted the developers as suggested, just haven’t got a solution yet.

Please stop marking these as resolved when they are not. It is really annoying and misleading to other users looking for solutions. The developers have been looking into but still don’t know why it doesn’t work. I will mark it as resolved when it really is resolved.

Hi @daiwebb,

Can you please let me know whether your issue was resolved or not? Please update me here so that I can proceed accordingly.
Also, please update the plugins to the latest version since we have released updates to the plugin and it contains several fixes.

Regards!

Hi. So far the issue is not resolved. I will update the plugin as soon as I can and see if that helps. Thanks.

I updated to the latest version (1.8.5) and it still doesn’t work. I have enabled recaptcha but there is no sign of it, when I complete the form the Submit button stays disabled.

The developers previously suggested I check my server config, but I’m waiting for a steer on what I need to check (I’m running nginx on Ubuntu server). This was weeks ago, they haven’t replied. Any here know what server config might stop this working?

• This reply was modified 4 years, 7 months ago by daiwebb.

Hi @daiwebb,

I would suggest you contact us via chat directly so that the issue will be debugged quickly and if we need to work on your site or need to check the server configurations, we will surely do whatever is needed from our side.
You can contact us via chat here: https://www.wpeverest.com

Regards!