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Hi, just for testing purposes can you test one of WordPress default themes like Twenty Seventeen? Let me know what happens.

Thank you

In the subject Twenty Seventeen everything works

https://prntscr.com/o7ajms

I have a theme astra

Hi, you will have to speak to your theme developers about this issue. Explain the issue to them. Let them know that it works using one of WordPress default themes.

Let me know what they say?

Thank you