Recaptcha Connection

  • Resolved sandrienchen

    (@sandrienchen)


    1 year, 8 months ago

    Since updating the Royal Elementor Plugin there is a connection to google Recaptcha which I did’t want – Independent of if I am using the contact form or not. Looks like it comes with the plugin itself.

    Unsolicited connections to google are not allowed in Germany for privacy reasons. Even the cookie banner is not able to block it.

    How can I get rid of the connection without losing the plugin?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor George

    (@rubeushagrid13)

    Hello sandrienchen,

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – [email protected] as well

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. please don’t forget to mention the support URL from www.remarpro.com

    Kind regards,
    George

    Thread Starter sandrienchen

    (@sandrienchen)

    Hello @rubeushagrid13,

    Thank you for your reply! I just sent you the information. I’m hoping for a quick fix as I’m having the issue on all of my clients’ websites where I use the plugin.

    Many thanks in advance!
    sandrienchen

    Hi,

    I have the same issue. It is not allowed in Germany to call a google service when the user has not allowed it before. Thanks for help.

    Jens

    Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi, Jens
    First, thank you for choosing our Theme and Plugin.

    We already answered your question Via e-mail.

    Kind Regards,
    Givi

Viewing 4 replies - 1 through 4 (of 4 total)
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