Recalculation of Lists and Segments not updating

  • Resolved albertandbrown

    (@albertandbrown)


    1 year, 5 months ago

    The recalculation of lists and subscribers displays last run ‘18567 minutes ago’. When I click ‘recalculate now’ it refreshes but does not update the last run to zero. How can this be updated? I have pasted my system info below.

    name: xxxxxx
email: [email protected]
PHP version: 7.4.33
MailPoet Free version: 4.17.1
MailPoet Premium version: 4.17.0
MailPoet Premium/MSS key: xxxxxxx
WordPress version: 6.1.3
Database version: 8.0.32-cll-lve
Web server: LiteSpeed
Server OS: Linux mi3-tr103.supercp.com 4.18.0-425.10.1.lve.el8.x86_64 #1 SMP Wed Jan 25 12:10:58 EST 2023 x86_64
WP info: WP_MEMORY_LIMIT: 40M - WP_MAX_MEMORY_LIMIT: 768M - WP_DEBUG: - WordPress language: en_CA
PHP info: PHP max_execution_time: 300 - PHP memory_limit: 768M - PHP upload_max_filesize: 512M - PHP post_max_size: 512M
Multisite environment?: No
Current Theme: Hestia (version 3.0.29)
Active Plugin names: all-in-one-wp-migration/all-in-one-wp-migration.php, canada-post-woocommerce-shipping/canada-post-woocommerce-shipping.php, google-site-kit/google-site-kit.php, health-check/health-check.php, litespeed-cache/litespeed-cache.php, mailpoet-premium/mailpoet-premium.php, mailpoet/mailpoet.php, pinterest-for-woocommerce/pinterest-for-woocommerce.php, themeisle-companion/themeisle-companion.php, wc-abandoned-carts-by-small-fish-analytics/class-sfa-woocommerce-abandoned-carts.php, woo-checkout-field-editor-pro/checkout-form-designer.php, woo-payment-discounts/woo-payment-discounts.php, woocommerce-email-money-transfer-gateway/gateway-interac.php, woocommerce-square/woocommerce-square.php, woocommerce/woocommerce.php, wordpress-seo-premium/wp-seo-premium.php, wordpress-seo/wp-seo.php, wpseo-local/local-seo.php, wpseo-woocommerce/wpseo-woocommerce.php, wt-smart-coupon-pro/wt-smart-coupon-pro.php
Sending Method: MailPoet
Sending Frequency: 25 emails every 5 minutes
MailPoet sending info: Send all site's emails with: current sending method - Task Scheduler method: WordPress - Cron ping URL: https://albertandbrown.com/shop?mailpoet_router&endpoint=cron_daemon&action=ping - Default FROM address: [email protected] - Default Reply-To address: [email protected] - Bounce Email Address: [email protected]
Total number of subscribers: xxx
Plugin installed at: 2021-10-28 21:43:38
Installed via WooCommerce onboarding wizard: false
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Dani F. a11n

    (@danielinhou)

    Hi there @albertandbrown ????!

    Thank you for reaching out to MailPoet Support!

    When I click ‘recalculate now’ it refreshes but does not update the last run to zero. How can this be updated?

    Oh, I’ve never seen that issue before. Can you check if the last run gets updated if you Recalculate but with no other plugins active on your site? As explained here: How to Test for Theme and Plugin Conflicts

    Looking forward to hearing back from you!

    Cheers!

    Thread Starter albertandbrown

    (@albertandbrown)

    I enabled Troubleshooting mode and disabled everything except mailpoet and the problem persists. Now shows last count 20611 minutes ago.

    Plugin Support Dani F. a11n

    (@danielinhou)

    Hi again!

    I enabled Troubleshooting mode and disabled everything except mailpoet and the problem persists. Now shows last count 20611 minutes ago.

    Could you please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread?

    Your request will be triaged accordingly when we receive it and we’ll be able to provide you with more information there.

    Cheers

    Same problem for me since 1-2 weeks.

Viewing 4 replies - 1 through 4 (of 4 total)
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