recalculate reviews

  • Resolved lewis

    (@lewiswolk)


    9 months, 3 weeks ago

    how can I recalculate reviews as it is saying “7customer ratings(6?customer reviews)“

    but in fact there is “1-5 of 16 reviews” lower in the actual review section.

    PS. feel free to give me a sql command to run in phpmyadmin if this is the only way to fix this.

    best,
    Lewis

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support pear8398

    (@pear8398)

    Hi,

    Thanks for using CusRev.

    Now I see 13 reviews in the star rating under the product title and in the reviews section, screenshot https://imgur.com/a/1DsYmfR

    Thread Starter lewis

    (@lewiswolk)

    yes I know. I used phpmyadmin to set reviews I had imported from etsy to the correct product. They appeared but the count was off. When I deleted the last comment and instead of using phpmyadmin imported it within your import template it corrected the count.

    But how can I achieve the same thing with phpmyadmin ?

    Plugin Support pistachio6321

    (@pistachio6321)

    It looks like you forgot to update some table with phpmyadmin. Therefore, the count of reviews wasn’t updated.

    Plugin Support bagel1317

    (@bagel1317)

    We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic

Viewing 4 replies - 1 through 4 (of 4 total)
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