Recalculate after part refund

Hi @cr0co ,

Have you tried our refunds option over Orders > Refunds?

Example:

• Set the option “Orders > Refunds > Refund calculation” as Subtract each item's refund amount from profit
• Enable the option “Orders > Refunds > Item quantity > Calculate quantity by excluding refunded items“

Let me know if it helps.

hello

i enabled the option, but it did not recalculate the order

Greetings

Hi @cr0co ,

Most probably, you just need to recalculate the order.

You can simply access the order page on admin and update it, or you can try to recalculate all the orders using our tool:

• Tools & Reports > Orders recalculation tool > Recalculate orders

Let me know if it helps.

in free version i cant recalculate the order with this option.

I’m afraid you’re right. I’m sorry for suggesting the option here on the free version. It’s only available on the pro version.

The only alternative on free version would be to update the orders manually.

Anyway, that would be required only for previous orders. The new orders will work just fine.

I’m closing the ticket. Let me know if you need more help.