Reauthentication in certain periods?

  • Hey there,

    I noticed that this is the second time that Klaviyo has went to a state where you need to login again (after that you can choose to add button for woocommerce checkout) and basically re-connect the account again.

    Is this normal behavior? And if so.. Could you let us know some kind of a ballpark when the re-authentication is needed so that it doesn’t become as a surprise at some point.

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  • Plugin Author klaviyo

    (@klaviyo)

    Hi Niko,

    Thanks for posting. Regular re-authentication should not be necessary. Are you saying that the WooCommerce integration being completely removed from the Klaviyo dashboard, and you need to re-activate the integration from your WordPress admin and set up the integration in Klaviyo again?

    It may be best to create a support ticket and go into detail about what this looks like: https://help.klaviyo.com/hc/en-us/articles/115001002272-How-to-contact-support

    Please provide as much detail about what you are observing and the steps you are taking to resolve so we can best assist.

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