Dont, just dont

  • Here is what you did.
    1. turned on A LOT of widgets and modules. Hopefully I found them all, but quit annoying. Had a client that got worried and started to ask question about what on earth I was doing.
    2. Deleted the code and fittings I had made on my single product. Hopefully I have a backup. But I am going to have to delete all of shopengine from the site.
    3. left som ugly pictures in my media archive, including some placeholders.

    Next here is what you didn’t do: Located the problem and suggested a fix

    Here is what I did: Removed your acces from my site.

    I would highly recommend everyone giving you access to their site. Of course I have backup, and luckily I have a logfile showing what you did.

    From previous experience I know, that you also have problems with some local gateways. I am finding something else.

    • This topic was modified 3 years, 1 month ago by mibelib.
    • This topic was modified 7 months, 3 weeks ago by mibelib.
Viewing 1 replies (of 1 total)

  • Hello, @mibelib
    I hope everything is going well with you.

    I can understand the issue and sorry for any inconveniece you had. But, let me clarify a few things here. The ticket you have created mentioning the issues at our support center is different than the mail you have used while you have contacted our Live Chat Support. Our Ticketing System tracks the tickets based on the Emails. Since you have contacted Live Chat Support using another email, one of our support agents asked for more clarifications from you as no relevant tickets or information were found about the issue you are talking about on the chat or against the email address you have used to contact our live chat support.

    As soon as you mentioned the site name on the Chat, I have immediately been able to pull up that specific ticket and the previous support agent handed over the Chat to me. Since the issue is specifically happening on the Thank you Page, that page can’t be inspected until the checkout is completed. For that reason, I also have asked for enabling the Cash On delivery feature for once or any test card. In the last response of that chat, you’ve shown interest to take support over Email instead of live chat. Please be assured that we give utmost priority to the issue of our clients and try to solve those issue within the shortest possible time.

    But, a great matter of sorrow that you have rated our plugin as one star without consulting us further which is not expected. I am expecting that you will change the rating after the issue gets solved. Looking forward to your valuable response and we are always here to assist you.

    Best Regards,
    Prosenjit

Viewing 1 replies (of 1 total)
  • The topic ‘Dont, just dont’ is closed to new replies.