Really nice gateway but support is TERRIBLE

  • It worked great for almost a year then just stopped working.
    Followed all the procedures suggested on their website:
    Provide all logs, enable debug, provide a list of all plugins, create an admin login for them.
    Then spent 6 fruitless hours back and forth on WhatsApp with a chat centre operator who was acting as a liaison between me and their so-called “technical” team. And now it’s 3PM on a Friday afternoon, and not a peep from anyone for the last hour, so it looks like the site will be down all weekend, because, hey, they may be a 24/7 business but don’t expect to be in contact with a human being on weekends or between 5PM and 8AM on weekdays.

    I am advising my client to move to Payfast, whose support is excellent.
    Yoco’s transaction fees may be lower than those of Payfast, but woe betide you if you need support

    • This topic was modified 3 months, 1 week ago by hypeonweb.
    • This topic was modified 3 months, 1 week ago by hypeonweb.
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  • Plugin Support paulafernandezprogressus

    (@paulafernandezprogressus)

    Hello @hypeonweb,

    I’m Paula from the 2nd line of Support of the YoCo plugin. I’m sorry to hear that you’ve had a tough time with our first line of support. I want to make sure we get this right for you.

    Could you please share the details of the issues you’ve encountered with our plugin? It would also be helpful to include any information you’ve already provided to our first-line support. You can send everything to [email protected], and I’ll personally ensure that we respond promptly to resolve your concerns.

    We’re committed to giving you the best experience possible with our plugin, so please don’t hesitate to reach out.

    Best regards,
    Paula

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