Really isn’t ready for production

  • I’ve been trying to use this plugin package since July 2016. Having signed up for the VIP thing, I was kind of hoping that some of my support requests would have been answered.

    However, that aside, the problem with this setup is that it is largely dependent on site owners deactivating security plugins to allow access – you might think that’s reasonable, but security is there for a reason!.

    Even if you decide to identify and deactivate those watchful plugins (hardly a time saver) there are still countless problems getting the plugin to work.

    And working from local to live is a nonsense as the so-called “pull” plugin can not pull content unless it already exists on the target site.

    As mentioned above, the support is non-existent, and the documentation vague and about as constructive as the Daily Mail.

    The internet if full of ways to waste time and money and this plugin successfully does both.

Viewing 1 replies (of 1 total)
  • Plugin Author ServerPress

    (@serverpress)

    Hi Chris,

    We’re sorry to hear that you’re not getting the support you are looking for. We checked our records and cannot find any issues submitted by you. However, we were having email issue on our server last summer when we launched. We tried to communicate this with our users but you may have fallen through the cracks and we apologize for that. We wish that you would have contacted us sooner rather than waiting for so long and being unhappy.

    We have been trying to isolate the issues with the security plugins so that we can be more compatible. Unfortunately we have not been able to find a solution that would allow our API to work yet and still allow the security plugins to provide their features. But we are working on it.

    We do have a beta release for a new version of the Pull add-on that allows pulling content from the Target that does not yet exist on the Source site. If you would like to test with this version, please contact us via our support page at https://serverpress.com/contact/ and we’d be happy to send you this new version for your review and feedback.

    Again, we apologize for not responding to your support issues earlier. Had we received that, we would have certainly replied and provided assistance. Our wish now is that you allow us the chance to prove to you that our support does indeed exist and that we can help your resolve your issues.

Viewing 1 replies (of 1 total)
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