Very Happy With Features & Customer Service

  • webmasterbekkah

    (@webmasterbekkah)


    2 years ago

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    <p class=””>I have had Advanced Coupons Free/Premium & Advanced Loyalty Points/Store Credit for over a year, as well as had Advanced Gift Cards for a year, for our WordPress website. We would’ve kept the last one as well, but there wasn’t much purchasing of gift cards from our customers (as is normal for the kratom industry) so we did away with that particular program when we renewed the other two this month.</p>
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    <p class=””> First, I’d like to state that the features for creating coupons & a robust loyalty program is, hands-down, unparalleled with any other plugin or company I have yet to encounter in my 15 years of ecommerce experience. I, as a marketing manager & webmaster, have never had so much fun & enjoyment at work as I do when I’m setting up new sales & coupon code types. The possibilities are endless & I’m still finding new ways to use it.<br></p>
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    <p class=””> I would like to find a way for it to work with MailPoet in creating unique codes, I know it has the capability to create endless unique codes if needed but this would be great for sending thank you discount codes or something to customers without using a repeat code each time.<br><br> I also wish the loyalty program had an option to “trade in” for products as well as store credit, but being that it offers only store credit for trading in it does keep it simple, but I hope in the future they may find a way to integrate that as an option. Otherwise, the loyalty program is very simple, straight forward, and has all the features one would need to create a user-friendly interface for both the customer & management. As the only real “tech savvy” person at our company, I can say that it’s been fairly easy to teach the other managers how to use & they enjoy it as well.</p>
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    <p class=””> The gift cards were also great, but like I said we didn’t have many purchases so I did away with that when renewing this year. But I will absolutely continue to use Advanced Coupon Plugin with WordPress for the foreseeable future & have recommended it to others already. <br><br> I also just finished a weeks-long encounter with their customer service over a javascript/design issue in checkout – for some reason, it wouldn’t show the box in checkout for customers to enter how many points or store credit to trade in with their order, especially on mobile. They were quick to fix that before another issue popped up, where the dropdown menus that show said boxes would not open at all. Fauzan at customer support was amazing, patient, and relentless in finding a solution for our website. I created an admin login for them & they managed it all for me. It was an unusual problem so it took a little while to find a fix, but they did & I am beyond happy!<br><br> Once again, big thanks to Fauzan (they deserve a raise!) for helping out with our website issues & an equally big thanks to the company as a whole for providing the coupon & loyalty points program of my dreams.</p>
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    <p class=””>- Bekkah, Webmaster & Marketing Manager with Taunton Bay Kratom / tauntonbaysoapcompany.com</p>
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Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Josh Kohlbach

    (@jkohlbach)

    Hi @webmasterbekkah this has to the most detailed review we’ve had – really appreciate you taking the time to leave these suggestions for us.

    I’m going to be turning a few of these into dev tickets like the naming clarity and such.

    Bulk coupons.. yes we are working on integrations with a few partners. It’s tough going though. We’re definitely considering our options here.

    Noted on the BOGO. I’d suggest using the any combination or single product BOGO but it sounds like you’ve explored those. We’re always looking to improve on our BOGO but it is definitely a challenging feature to expand as we have to cover a LOT of use cases. I’ll see what we can do here though.

    For the “new customer code” have you tried using the “Total Spend” cart condition?

    Noted on the Loyalty Program settings wording. We’ll try to make that clearer.

    For the directly trading points for products, this is already on our roadmap. We haven’t started on it yet though but its definitely on our mind.

    Gift cards, you should have received the bonus pack as a separate zip file. Can you have a look in your account and see if it’s available for you on the downloads page? If not, please write into support and we’ll get this sorted for you (leave a link to this review post so we know its you).

    Really love your review and excellent feedback even though it wasn’t a pure 5-star. Hopefully we can work on getting you up to a 5 ??

    Plugin Author Josh Kohlbach

    (@jkohlbach)

    Hi @webmasterbekkah just a heads up, my tells me we already have a ticket raised for the URL Virtual Coupons enhancement as well. I’ve +1’d that with your name too.

Viewing 2 replies - 1 through 2 (of 2 total)
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