Hi,
This is Jessie from ParcelPanel. We deeply apologize for any negative experience you may have had and the resulting feelings. We want to assure you that our team values and respects every user’s right to choose which plugin best suits their needs and preferences.
While we have implemented some commercial aspects in our services as of September, we would like to extend our discounted rates to our loyal and regular users during that time.
We understand that the export feature is a valuable tool for those considering switching platforms, and we want to ensure that it is accessible to you. If you let our support team know that you require this feature for your transition, we will promptly make the necessary arrangements with our technical team. This will allow you to use the export feature without any upgrades or trial periods. We are committed to meeting your specific needs and will make sure that you have access to this feature as needed.
What’s more, we take our users’ information security very seriously, which is why we have limited access to the export feature to only 2 members of our technical team. Our support team does not have this permission, so you can rest assured that your information is in safe hands. Thank you for your understanding and trust in our platform.
Jessie | ParcelPanel Team
