Really easy to set up a form, but doesn’t work out of the box.

  • I really like the interface for setting up a form so decided to give this plugin a go on a new site, but it just doesn’t send emails.

    The devs’ solution seems to be “Install this other plugin we also maintain and set-up SMTP”, but the reality is that any other form plugin I attempt sends just fine.

    So WP Forms should either specify that it may not work unless you also set up their SMTP and additionally, they should probably just bundle their SMTP solution directly into the plugin rather than having users install a second plugin just to get the first one to work.

    Additionally, as I have set up SMTP for other instances where the site and hosting absolutely required it, it’s not always a really fun procedure. Strongly recommend finding alternatives to this.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ethan Choi

    (@ethanchoi)

    Hi @tonydjukic,

    We’re really glad to hear that you’re liking the interface of the plugin and that it’s easy to set up! However, I am really sorry to hear that you’ve had to face issues with email delivery.

    Email delivery issue is common, unfortunately, and it affects WordPress notifications in general (not only notifications from WPForms). This is because emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

    Also, different ISPs and email service providers use different factors as metrics to filter spam or block emails. This is the reason why some form plugin notifications are received, while others are not.

    If you would like to know in detail about what happens when an email is sent, this video includes great insights about it.

    The best solution to fix email delivery issue would be to configure an SMTP plugin on your site. When you set up an SMTP plugin, it authenticates notifications sent from your site – it’ll be like you are logging into your account to send an email. As such, notifications are more likely to reach your intended destination.

    I hope this helps!

    If you’d like more help with using WPForms Lite, please feel welcome to post in our WPForms Lite support forum.

    Thanks!

    Thread Starter tonydjukic

    (@tonydjukic)

    Sorry Ethan but really all you’ve done is highlighted what I stated in my original note.

    The solution always seems to be “install our other plugin” which then begs the question, “why isn’t this just an integrated option of the WP Forms plugin?”

    And second, what you’ve said isn’t true. In the specific instance that led me to post, there were two other plugins successfully sending mail. Eventually even a third was added and tested which also worked. The only one that didn’t work was WPForms. I’m quite aware of how mail delivery, ISPs, filtering, spam blocking work, but the reality is that the ONLY plugin we’ve tested on this install that fails to deliver notification messages is WPForms. Your plugin is the outlier.

    Plugin Support Ethan Choi

    (@ethanchoi)

    Hey @tonydjukic,

    Great question! We’ve considered integrating WP Mail SMTPP with WPForms plugin. At the same time, we want to respect users’ autonomy of choice for the SMTP plugin they want to use on their site. We do include helpful links within the plugin and extensive documentation on our site so users are aware of the options to fix email delivery issues.

    We certainly recognize the frustration over email delivery issues for WordPress users in general, which is why developing the WP Mail SMTP plugin as a standalone product allows us to help solve these issues for a wider group of users. We’re also constantly adding new integrations and features to WP Mail SMTP, and we even have a White Glove Setup for users who need more help with setting up the plugin.

    I do apologize that our plugin seems to be an outlier on your site. This is certainly odd as we’ve received positive feedback that it has worked well on others.

    If you’d like more help with using WPForms Lite, could you please create a post in our WPForms Lite support forum with screenshots of your form notification settings? That way we can take a closer look.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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