real/ genuine form submissions being marked as spam

  • Resolved Maggy

    (@e-marquers)


    4 weeks, 1 day ago

    Hi,

    We’ve been experiencing a lot of real/ genuine form submissions being marked as spam. It seems to be resolved when updating to 6.43.2. What happens when we mark these submissions as “not spam”. Will they be resend?

    • This topic was modified 4 weeks, 1 day ago by Maggy.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Hello @e-marquers,

    When you mark records in your anti-spam logs, we are manually analyzing every record looking for the cause of the issue and improving our filters. And when you mark a record as “Not spam”, its e-mail and IP address will be added to your personal?white?list?for your website.

    If you mark records via the plugin, they are not added to personal lists.

    You can read more here: https://cleantalk.org/help/feedback-spam

    Thread Starter Maggy

    (@e-marquers)

    Thanks! So the form submissions that I marked as “not spam” will not be send /processed?

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Yes.

Viewing 3 replies - 1 through 3 (of 3 total)
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