Real Cookie Banner not working with Awesome Support

  • Resolved felixgruembel

    (@felixgruembel)


    4 months, 1 week ago

    Hi,

    I have already created a ticket with the developers of Real Cookie Banner. The information from the corresponding support case can be found below:

    In the WP-Admin area, the settings page of “Real Cookie Banner” no longer opens as soon as the “Awesome Support” plugin is activated. The message “An unexpected network error has occurred!” appears. Furthermore, the following faulty network requests are issued:

    [13:42:36] [GET] [2414ms] /wp-json/real-cookie-banner/v1/plugin; undefined
    [13:42:36] [GET] [2406ms] /wp-json/wp/v2/posts; undefined

    Real Cookie Banner PRO: 5.0.2
    Awesome Support: 6.3.0
    WordPress: 6.6.2

    As soon as the “Awesome Support” plugin is deactivated, everything works perfectly.
    The feedback from a developer of “Real Cookie Banner” is that the REST API of WordPress can no longer be reached when the “Awesome Support” plugin is activated. I should forward the following screenshot in this regard.

    Can you help me with this or is the problem already known?
    The log file debug.log does not contain any error messages.
    Thank you very much.

Viewing 1 replies (of 1 total)
  • Plugin Author Jawad Ahmed

    (@jawada)

    Hi @felixgruembel

    Thank you for reaching out, and we apologize for the delayed response.

    I have escalated this to the development team for further investigation and resolution in the upcoming updates. However, at the moment, I do not have an estimated time for when this will be addressed. We appreciate your patience.

    If you have any questions, please don’t hesitate to let me know.

Viewing 1 replies (of 1 total)
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