READ THIS FIRST: Welcome to All-in-one Event Calendar support forum!
-
Hey there!
Welcome to the support forum for All-in-One Event Calendar!Thanks for using our plugin! The whole Timely team is fired up to make the best experience for you, your business and for your calendar visitors.
Before creating a new thread please read this post entirely, as it contains a few notes about our process, goals and limitations that we have. This will help us provide the highest level of support we can possible do.
Priorities and response time
We’re looking over the forum every day, and our priorities are, in the following order: critical bugs requiring hotfixes, major bugs that affect multiple users, troubleshooting issues raised by Core+ and all paid plugin users. Any of these can take up to 7 days (although our users appreciate that we’re mostly responding in 1-2 days), or sometimes even more.Inquiries that we cannot commit to address
We’d love to address every problem raised on the forum, but unfortunately, as Ben is the only support person, although he is extremely dedicated, he cannot provide support to free users (troubleshooting, answering questions, CSS and other code tweaks). If time permits, we would gladly help, but we need to set the expectation that it’s not supported.
Please check-out our Hub and Pro hosted plans for many extra features and 24 to 48h response time via “Get Help” feature inside the plugin.Resolving a thread
In order to focus on the most import issues you might encounter, we mark as Resolved the threads inactive for more that 2 weeks, with the possibility of being reopened by user if needed. Please don’t reopen threads that somebody else created, rather please just create a new one instead.Other resources
Please use our user guide to get a more clear picture of how our product works, and raise any feature ideas (not issues) at https://ideas.time.ly.Developer contribution
Our code is public on Github. Please feel free to contribute as sometimes that might be easier and faster that going through a support channel.Our commitment
Over the last 6 months we have made huge changes to our staff, product features, code quality, performance, support response time, development cycle and business model to make sure we put in the hands of our users, for free, the best calendar plugin.Please rate us 5 stars if you consider we deserve them, or contact me personally at [email protected] to tell me how can we make our product, business model or support better for you.
Thank you,
Aristotel Dascal, VP of Product
- The topic ‘READ THIS FIRST: Welcome to All-in-one Event Calendar support forum!’ is closed to new replies.
