READ BEFORE POSTING ??

  • ResolvedPlugin Author Vova

    (@gn_themes)


    6 years ago

    Premium Support

    If you have purchased a premium add-on from getshortcodes.com, you can get help faster at getshortcodes.com/support page. Response time at this forum my be up to a week.

    Resolved Threads

    Threads will be marked as resolved in any of the following cases:

    • We haven’t heard back from you in over a week or no one else has been able to help you out in that same time span
    • The thread is not related to or caused by this plugin, but another plugin or theme
    • We’re fairly confident that we’ve provided the right solution

    Customization

    We will try to help with basic customization (CSS and PHP), but this will mostly consist out of guiding you to the right place for finding help. This forum is mostly focused on resolving issues with core configuration and its intended functionality.

    Before Posting

    Step 1

    Switch to a default WordPress theme (Twenty Sixteen/Seventeen) and test again.

    Step 2

    Disable all other plugins except for Shortcodes Ultimate itself, retest, and re-activate plugins until the issue occurs. This will help you find the culprit.

    Step 3

    Search the documentation.

    Step 4

    This forum is indexed by Google; do a search!

    Step 5

    Include a link to your site so we can view issues, especially important for issues around appearance of your website.

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