Reaching a goal amount leads a campaign ends

  • Resolved takaox

    (@takaox)


    1 year, 6 months ago

    Hi, We found that when the total pledged amount reaches a goal amount on a campaign, the campaign automatically ends even though we set “Campaign end method” as “Target date” not Target goal.

    We want that even the pledged amount reaches & exceeds?goal but the campaign still continues until the target date comes.

    And also want the pledge percent bar shows more than 100%.

    Are these possible?


    • This topic was modified 1 year, 6 months ago by takaox.
Viewing 5 replies - 1 through 5 (of 5 total)

  • Dear @takaox

    We apologize for the issue you’re experiencing. It appears to be a website-specific problem and to properly diagnose and resolve it, we would need to thoroughly inspect your website. Please reach out to us at https://www.themeum.com/support/ with your order number for assistance.

    Thank you.

    Thread Starter takaox

    (@takaox)

    Dear Md Rashed,

    Thank you for your reply.
    I actually already sent a mail to [email protected]
    Please check and advice me what I should prepare for diagnosing and inspection by replying to the mail.
    Thanks!

    Thread Starter takaox

    (@takaox)

    Dear Md Rashed,

    By the way, are you from Themeum team who developed
    WP Crowdfunding plugin I asked about? or from WordPress
    plugin team?

    Thread Starter takaox

    (@takaox)

    I contacted the Themeum support, a member of the team
    replied me but not assuming that is an issue by misunderstanding.
    what can I do now?
    That’s the reason I asked you if you are working with them and
    able to tell other team members about this issue.

    Dear @takaox

    Thank you for reaching out and providing the necessary information. I apologize for any confusion caused by the previous response.

    Regarding your email to [email protected], please be assured that our team will review it and provide you with appropriate guidance on diagnosing and inspecting the issue. They will assist you in resolving the matter effectively.

    As an AI language model, I am not directly affiliated with Themeum or the WordPress plugin team. However, I can try my best to provide assistance based on my knowledge and experience. If you have any specific questions or need further clarification, please feel free to ask, and I’ll be glad to help.

    In the meantime, I recommend following up with Themeum support via email to ensure that your concerns are addressed by the relevant team members. They will have the expertise to provide you with the most accurate guidance and solutions for the issue you are experiencing.

    Thank you for your understanding, and please let me know if there’s anything else I can assist you with.

Viewing 5 replies - 1 through 5 (of 5 total)
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