Re-ordering sections on a Page is not sticking/saving

  • Resolved robjonesinteract

    (@robjonesinteract)


    1 year, 7 months ago

    I created a page with 10 sections, and made it a one-page doc. Some days later, I added a new 11th section ‘Providing theme assets’, which we wanted to go second in the order.
    I can drag and move the section up to the second position in the list (first screenshot). but then on refreshing it is back to the bottom (second screenshot)

    Furthermore, the live page is also not up-to-date/in-sync with the last change we made to this order of the first two sections (third screenshot). However, that time, the order change at least worked (saved/stuck) on the admin side.

    Is this a known bug with a known solution?
    It seems like a very basic but persistent issue.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support delweratjk

    (@delweratjk)

    Dear @robjonesinteract ,
    Thank you for contacting us. We appreciate your interest in our plugin and we would be glad to assist you.

    We are already investigating the issue in our development environment and trying to find the issue and fix it as soon as possible. You will be notified via update notification when the issue is resolved.

    We remain at your service and look forward to hearing back from you.

    Best regards,
    EazyDocs Support Team

    Thread Starter robjonesinteract

    (@robjonesinteract)

    Yes please, correcting this issue is fundamental to our webpage launch.

Viewing 2 replies - 1 through 2 (of 2 total)
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