Re-connection after upgrade to v2.2 fails

  • Resolved holgers

    (@holgers)


    5 years ago

    I have just upgraded the plugin to v2.2 and did hit the big blue button to re-connect my account but it just does not work. After going through the FB Setup I am not re-directed back to the WP site but to my FB Homepage. Smash Balloon Social is correctly added to the FB Business-Integration but my account is not showing up in WP admin. Any help highly appreciated. Btw. it’s a business account. Cheers, Hos

    • This topic was modified 5 years ago by holgers.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    Hey Holgers,

    Sorry for any issue!

    We haven’t had any other reports of this happening so I’m wondering if you could contact us on our website with your “System Info”:

    https://smashballoon.com/instagram-feed/support/

    Otherwise, have you tried manually connecting with the “Button not working?” link next to the big blue button?

    Thanks!

    – Craig

    Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    Hey Holgers,

    I just spoke with the Facebook team about this issue and they had another suggestion.

    It sounds like the issue might be that you’re logging in with an old Facebook account which is specifically for that page, rather than your personal Facebook account. Facebook used to allow accounts just for specific pages, but no longer support them in their authentication tool. Can you try logging in using the personal account of an admin on the Facebook page? That may solve the problem.

    – Craig

    Thread Starter holgers

    (@holgers)

    OK, thank you for the info. I finally managed to re-connect by updating email accounts. Many thanks for your help. Cheers, Hos

    Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    Glad that worked!

    Have a great rest of your week.

    – Craig

Viewing 4 replies - 1 through 4 (of 4 total)
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