• Resolved webwhites

    (@webwhites)


    WP form recaptcha does not function on elementor popup, however the form functions properly on pages. When I click “I am not a robot” in the pop-up, the captcha is still loaded. (The form that pops up from the header button)

    • This topic was modified 1 year, 1 month ago by webwhites.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @webwhites,

    Thanks for reaching out!

    Please know that I was able to use the Google reCAPTCHA Checkbox v2 within an Elementor popup on a test site – screenshot.

    To address the issue, you can try enabling No-Conflict Mode in WPForm’s reCAPTCHA settings (under WPForms > Settings > reCAPTCHA tab).

    In case the issue continues, please let me know how I can access the popup form on your site. That way, I can verify the issue.

    Thanks!

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @webwhites,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

    Thread Starter webwhites

    (@webwhites)

    My issue has not been resolved, I’ve sent your team my WordPress login details via email per your request.

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @webwhites,

    Thanks for letting me know!

    However, I could not find any ticket related to an issue on https://lpdigitalhub.com.

    If possible, please let me know the ticket number from your email request, and I can check its status.

    Thanks!

    Thread Starter webwhites

    (@webwhites)

    I?have?moved?to?a?new?domain?because?I?am?having?issues?with?the?current?one. The?popup’s?recaptcha?worked?the?first?time,?but?when?you?attempt?again,?it?just?displays?the?loading?process. Emails?are?sent?with?the?domain?name?and?the?WordPress?login?credentials.

    The website https://www.virtualcaptains.com (The ‘Free consultation’ pop-up in the header)

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @webwhites,

    Thanks for letting me know!

    However, I could not find any tickets related to https://virtualcaptains.com/ on our system.

    I could open your popup form on your site, and see the issue with Google reCAPTCHA. But it seems that you are using the paid version of WPForms on this site.

    If you have an active license subscription with us, could you please submit a support ticket through the WPForms account dashboard when you have a chance? 

    From there, our support team will be able to take a closer look at your request. 

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Re-captcha Not work in Elementor Popup’ is closed to new replies.