[razoo_donation_form] showing in website

@byhanddesign, thanks for reaching out to us and sorry you’re running into problems. Judging by your website it looks like the shortcode ([razoo_donation_form]) isn’t being processed for some reason. A couple of questions for you:

1.) Do you have a page on Razoo’s website, and if so, what is the URL to your page?
2.) Do you have any other shortcodes (text with brackets around it that adds extra functionality) anywhere else on your website? If so, do they work properly?
3.) Would you mind trying to add the donation form to a brand new page and let me know if it works?

Hopefully those questions will help us isolate the problem.

Jonathan

Thanks so much for your help Jonathan. I really appreciate it!

1. Our Razoo page is https://www.razoo.com/story/Seton-Center-2
2. No, I am not using any other shortcodes on the wordpress site. This is my first attempt.
3. I just created a new page and tried to insert the Razoo widget there. Same problem unfortunately. Here’s the page. https://www.setoncenterinc.org/home/razoo-test/

Thanks for all the details. I would recommend trying the following:

1.) Deactivate all the plugins other than Simple Razoo Donations. Then reload the page to see if the donation form loads correctly.
2.) If deactivating the plugins doesn’t work, it may be an issue with your theme. You could change to one of the WordPress default themes to see if that fixes the problem. The only issue with this is that you may lose some theme settings in the process.

If both of these fail, it may be worth setting me up with a temporary WordPress account on your site. If you feel comfortable with that let me know and I’ll give you an email address where you can send me the login info.

Thanks.

Jonathan

Jonathan,

Thanks again. I went ahead and deactivated the other plugins. Still no luck. I understand what you’re saying about changing themes, but unfortunately I really can’t afford to lose our theme settings. It took the organization too long to decided on this one.

I’m now trying to think of work-arounds. Adding razoo code to the page’s html editor doesn’t seem to work either (an issue running javascript?). Do any other work-arounds come to mind? Do you think, if you had temporary access you’d be able to figure something out, or do you think I’d have to try switching themes in order for any solution to be found?

Thanks again. I really appreciate your help.

I completely understand about the theme settings. Hopefully, with temporary access I could figure out the problem. If you’d like I’ll make sure not to touch the theme settings.

I might not be able to look at it until tomorrow though. If you want to send me information you can email [email protected].

As for work-arounds, you could create a new page template in WordPress, but I’m not sure how comfortable you feel with code.

@byhanddesign, were you able to get this worked out?

I did, thanks. I ended up having to change to a different theme after all. It seemed the only way out, and, in the end, it worked.

Thanks for your help on this!

@byhanddesign, I’m glad you were able to make it work. Glad we could help. Good luck with the Annual Appeal.