Ratings are not updated

  • Resolved birgitbiere

    (@birgitbiere)


    3 months, 3 weeks ago

    I set up Reviews Feeds for a few months and all was okay.
    But now the last review which is displayed, is five month old. And there are more recent reviews on Google.

    Have you any idea what I can do?
    Thanks, Birgit

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @birgitbiere,

    Thank you for contacting us! We’ll need to look at more details from your site to better help with his. Please submit a support request through our website here and include the System Info from the Help page of the plugin settings. Please only include the System Info in a support request on our website as this shouldn’t be shared in the public forum here.

    Best regards,
    Louis

    Thread Starter birgitbiere

    (@birgitbiere)

    Hey Louis, thanks.

    The problem is solved. After updating the Google API I had to wait one day so that the plugin checked new google reviews.

    Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @birgitbiere,

    Thanks for the update! I’m glad to hear it’s working now. If you ever need any other assistance in the future, please let us know.

    Best regards,
    Louis

Viewing 3 replies - 1 through 3 (of 3 total)
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