ratings are not displayed
-
Hey, im using the free version. Unfortunately, the Google ratings are no longer displayed after the ratings have been updated. Can you solve the problem?
The page I need help with: [log in to see the link]
-
Hi @niklas15 ,
Please send us the whole troubleshooting text!
https://snipboard.io/i7nkuN.jpg
Feel free to write us, if you need further assistance,
Lídia
Trustindex
-
This reply was modified 1 year, 11 months ago by
Lídia from Trustindex.
Hey Lidia,
here is the text:
URL: https://eleonora-jarosch.de MySQL Version: 5.7.38 WP Table Prefix: c5tnycxa0q WP Version: 6.2 Server Name: eleonora-jarosch.de Cookie Domain: eleonora-jarosch.de CURL Library Present: Yes CSS path: /homepages/3/d839634605/htdocs/app839634789/wp-content/uploads/trustindex-google-widget.css PHP Info: Version: 7.4.33 Memory Usage: 133.55MB Memory Limit: 1024M Max Upload Size: 128M Max Post Size: 128M Allow URL fopen: On Allow URL Include: Off Display Errors: On Max Script Execution Time: 30 seconds WP_HTTP_BLOCK_EXTERNAL: not defined WP_ACCESSIBLE_HOSTS: not defined Plugin: Widgets für Google Reviews Plugin Version: 8.1 Options: active: version: page-details: Array ( [id] => ChIJ92G1hValuEcRZzWsPMkHbDg [name] => Psychotherapie für Kinder in Krefeld - Praxis Eleonora Jarosch [address] => Westwall 152, 47798 Krefeld, Germany [avatar_url] => https://lh3.googleusercontent.com/-bRD1De9Qv6M/AAAAAAAAAAI/AAAAAAAAAAA/BP5Av_Ht8IM/s160-c-k-mo/photo.jpg [rating_number] => 19 [rating_score] => 5 ) subscription-id: proxy-check: style-id: 4 review-content: <div class="ti-widget" data-layout-id="4" data-set-id="" data-pid="b5167179c03e50ec942cb" data-pager-autoplay-timeout="6" > <div class="ti-widget-container ti-col-3"> <div class="ti-reviews-container"> <div class="ti-controls"> <div class="ti-next"></div> <div class="ti-prev"></div> </div> <div class="ti-reviews-container-wrapper"> <!-- R-LIST --> <div class="ti-review-item source-%platform%" > <div class="ti-inner"> <div class="ti-review-header"> <div class="ti-profile-img"> <img src="%reviewer_photo%" alt="%reviewer_name%" /> </div> <div class="ti-profile-details"> <div class="ti-name"> %reviewer_name% </div> <div class="ti-date">%created_at%</div> </div> </div> <span class="ti-stars"><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span></span> <div class="ti-review-content"><!-- R-CONTENT -->%text%<!-- R-CONTENT --></div> <span class="ti-read-more" data-container=".ti-review-content" data-collapse-text="Ausblenden" data-open-text="Weiterlesen"></span> </div> </div> <!-- R-LIST --> </div> <div class="ti-controls-dots"> <div class="dot active"></div> </div> </div> <div class="ti-footer"> <div class="ti-rating-text"> <span class="nowrap"><strong>PLATFORM_NAME</strong> Gesamtbewertung </span><span class="nowrap"><strong>RATING_SCORE</strong> von RATING_SCALE, </span><span class="nowrap">basierend auf <strong>RATING_NUMBER Bewertungen</strong></span> </div> </div> </div> </div> filter: Array ( [stars] => Array ( [0] => 1 [1] => 2 [2] => 3 [3] => 4 [4] => 5 ) [only-ratings] => 1 ) scss-set: light-background lang: de no-rating-text: 0 dateformat: j. F, Y. rate-us: 1684403378 verified-icon: 0 enable-animation: 1 show-arrows: 1 content-saved-to: 8.1 show-reviewers-photo: 1 download-timestamp: widget-setted-up: 1 disable-font: 1 show-logos: 1 show-stars: 1 load-css-inline: align: amp-hidden-notification: Reviews: Array ( ) CSS: .ti-amp-iframe-body{background:#ffffff}.ti-widget.ti-goog{width:100%;display:block;overflow:hidden;text-align:left;direction:ltr;box-sizing:border-box}.ti-widget.ti-goog *,.ti-widget.ti-goog *:after{box-sizing:border-box}.ti-widget.ti-goog *:before,.ti-widget.ti-goog *:after{-webkit-box-ordinal-group:1 !important}.ti-widget.ti-goog:before{display:none !important}.ti-widget.ti-goog a{text-decoration:underline !important;color:inherit}.ti-widget.ti-goog a.ti-header{text-decoration:none !important}.ti-widget.ti-goog a[href="#"],.ti-widget.ti-goog a:not([href]){text-decoration:none !important;pointer-events:none}.ti-widget.ti-goog strong,.ti-widget.ti-goog strong *{font-weight:bold !important}.ti-widget.ti-goog .ti-widget-container,.ti-widget.ti-goog .ti-widget-container *{font-family:inherit;font-size:14px;line-height:1.4em;-webkit-box-sizing:border-box;-moz-box-sizing:border-box;box-sizing:border-box}.ti-widget.ti-goog .ti-widget-container{color:#000000;margin-bottom:15px}.ti-widget.ti-goog .ti-widget-container .ti-name{font-weight:bold;font-size:15px;overflow:hidden;padding-right:25px;white-space:nowrap;text-overflow:ellipsis;color:#000000;margin-bottom:2px}.ti-widget.ti-goog .ti-widget-container .ti-name a{text-decoration:none !important;font-size:inherit}.ti-widget.ti-goog .ti-widget-container .ti-name a:hover{text-decoration:underline !important}.ti-widget.ti-goog .ti-widget-container .ti-date{color:#000000;opacity:0.5;font-size:12px !important}.ti-widget.ti-goog .ti-profile-img{margin:0 15px 0 0 !important}.ti-widget.ti-goog .ti-profile-img img{width:40px !important;height:40px !important;padding:0px !important;display:block;border-radius:30px;min-width:initial !important;max-width:initial !important;object-fit:cover;object-position:top}.ti-widget.ti-goog .ti-profile-img .ti-profile-img-sprite{display:inline-block;float:left;background:white;background-repeat:no-repeat;width:40px;height:40px;border-radius:30px}.ti-widget.ti-goog .ti-profile-details{-webkit-box-flex:1;-ms-flex:1;flex:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;text-align:left;margin:0 !important;display:flex;flex-direction:column;justify-content:center}.ti-widget.ti-goog .ti-stars{margin-top:3px;white-space:nowrap;display:block}.ti-widget.ti-goog .ti-star{width:16px;height:16px;display:inline-block;margin:0 !important;margin-right:1px !important;background-size:contain;background-repeat:no-repeat}.ti-widget.ti-goog .ti-star:before,.ti-widget.ti-goog .ti-star:after{content:none !important}.ti-widget.ti-goog .ti-footer{margin-top:15px;padding-top:0px;text-align:center;line-height:1.45em}.ti-widget.ti-goog .ti-footer .ti-name{color:#000000;font-size:16px;margin-bottom:5px;overflow:hidden;text-overflow:ellipsis}.ti-widget.ti-goog .ti-footer .ti-stars{margin-bottom:3px;margin-top:0px}.ti-widget.ti-goog .ti-footer .ti-profile-details{padding-top:4px}.ti-widget.ti-goog .ti-footer .ti-inner{padding-bottom:10px}.ti-widget.ti-goog .star-lg .ti-star{width:30px !important;height:30px !important}.ti-widget.ti-goog .ti-d-none{display:none !important}.ti-widget.ti-goog.ti-icon-size1 .ti-review-header:after{width:25px;height:25px}.ti-widget.ti-goog.ti-icon-size1 .ti-widget-container .ti-name{padding-left:30px}.ti-widget.ti-goog.ti-icon-size2 .ti-review-header:after{width:30px;height:30px}.ti-widget.ti-goog.ti-icon-size2 .ti-widget-container .ti-name{padding-left:35px}.ti-widget.ti-goog .ti-rating-text,.ti-widget.ti-goog .ti-rating-text strong,.ti-widget.ti-goog .ti-rating-text strong a,.ti-widget.ti-goog .ti-rating-text strong span,.ti-widget.ti-goog .ti-rating-text span strong,.ti-widget.ti-goog .ti-rating-text span,.ti-widget.ti-goog .ti-footer,.ti-widget.ti-goog .ti-footer strong,.ti-widget.ti-goog .ti-footer span,.ti-widget.ti-goog .ti-footer strong a{font-size:14px;color:#000000}.ti-widget.ti-goog .ti-large-logo{display:-ms-flexbox;display:flex;-ms-flex-wrap:wrap;flex-wrap:wrap;height:50px;margin-bottom:0 !important}.ti-widget.ti-goog .ti-large-logo .ti-v-center{-ms-flex-item-align:center !important;align-self:center !important;text-align:center;-ms-flex-preferred-size:0;flex-basis:0;-ms-flex-positive:1;flex-grow:1;max-width:100%}.ti-widget.ti-goog .ti-large-logo img{margin:auto;padding:0 !important;display:block !important;position:relative}.ti-widget.ti-goog .nowrap{white-space:nowrap;display:inline-block;margin:0 2px}.ti-widget.ti-goog .nowrap:first-of-type{margin-left:0}.ti-widget.ti-goog .nowrap:last-of-type{margin-right:0}.ti-widget.ti-goog .ti-reviews-container-wrapper .ti-inner>.ti-stars{margin-bottom:6px;margin-top:15px;text-align:left}.ti-widget.ti-goog .ti-reviews-container-wrapper{overflow:hidden;display:-ms-flexbox;display:flex;-ms-flex-wrap:nowrap;flex-wrap:nowrap;margin:0;padding-top:5px}@media (min-width:480px){.ti-widget.ti-goog .ti-reviews-container-wrapper{margin:0 20px}}.ti-widget.ti-goog .ti-col-1 .ti-review-item{-ms-flex:0 0 100%;flex:0 0 100%;max-width:100%}.ti-widget.ti-goog .ti-col-2 .ti-review-item{-ms-flex:0 0 50%;flex:0 0 50%;max-width:50%}.ti-widget.ti-goog .ti-col-3 .ti-review-item{-ms-flex:0 0 33.333333%;flex:0 0 33.333333%;max-width:33.333333%}.ti-widget.ti-goog .ti-col-4 .ti-review-item{-ms-flex:0 0 25%;flex:0 0 25%;max-width:25%}.ti-widget.ti-goog .ti-col-5 .ti-review-item{-ms-flex:0 0 20%;flex:0 0 20%;max-width:20%}.ti-widget.ti-goog .ti-col-6 .ti-review-item{-ms-flex:0 0 16.666666%;flex:0 0 16.666666%;max-width:16.666666%}.ti-widget.ti-goog .ti-reviews-container{position:relative}.ti-widget.ti-goog .ti-read-more{display:block;padding:5px 0 0;text-align:left}.ti-widget.ti-goog .ti-read-more span{display:inline-block;font-weight:400;white-space:nowrap;font-size:12.6px;color:#000000;opacity:0.5;text-decoration:none !important;transition:color 300ms ease-out;cursor:pointer}.ti-widget.ti-goog .ti-read-more span:hover{opacity:1;text-decoration:underline !important}.ti-widget.ti-goog .ti-review-item{padding:0 8px;transition:transform 300ms ease-out}.ti-widget.ti-goog .ti-review-item .ti-inner{border-radius:4px}.ti-widget.ti-goog .ti-review-item>.ti-inner{border-style:solid !important;border-color:#efefef !important;background:#efefef !important;border-radius:4px !important;padding:15px !important;margin:0 !important;display:block;position:relative}.ti-widget.ti-goog .ti-review-item .ti-polarity .ti-polarity-icon{position:relative;margin:0;text-indent:3px;display:inline-block;width:15px;height:15px}.ti-widget.ti-goog .ti-review-item .ti-recommendation .ti-recommendation-icon{position:relative;margin:0 5px;margin-bottom:-3px;text-indent:3px;display:inline-block;width:15px;height:15px}.ti-widget.ti-goog .ti-review-item .ti-recommendation .ti-recommendation-icon:first-child{margin-left:0}.ti-widget.ti-goog .ti-review-item .ti-recommendation .ti-recommendation-title{font-weight:700;font-size:13px !important;opacity:0.8;position:relative;top:-1px}.ti-widget.ti-goog .ti-review-item .ti-recommendation+.ti-dummy-stars{display:none}.ti-widget.ti-goog .ti-review-content{display:-webkit-box;-webkit-box-orient:vertical;line-height:20.3px;height:81.2px;font-size:14px;text-align:left;transition:height 0.5s;font-style:normal;-webkit-line-clamp:4;overflow:hidden;padding-right:0}.ti-widget.ti-goog .ti-review-content .ti-stars{margin-bottom:5px}.ti-widget.ti-goog .ti-review-content strong{font-size:inherit;color:inherit;font-weight:normal !important}.ti-widget.ti-goog .ti-review-header{display:-ms-flexbox;display:flex;-ms-flex-wrap:nowrap;flex-wrap:nowrap;position:relative}.ti-widget.ti-goog .ti-review-header:after{content:"";display:block;width:20px;height:20px;position:absolute;right:0px;background-repeat:no-repeat;background-position:center center}.ti-widget.ti-goog .ti-highlight{padding:1px 2px;margin:0;box-decoration-break:clone;-webkit-box-decoration-break:clone;border-radius:1px;-webkit-border-radius:1px;-moz-border-radius:1px;background-color:transparent !important;background-image:linear-gradient(#fbe049, #fbe049);background-size:100% 19px;background-position:bottom;background-repeat:no-repeat;color:#000 !important;font-size:inherit}@media (min-width:480px){.ti-widget.ti-goog .ti-review-item:hover{-webkit-transform:translate(0, -5px);-ms-transform:translate(0, -5px);transform:translate(0, -5px)}}.ti-widget.ti-goog.ti-custom-stars .ti-star{background-image:none !important;-webkit-mask-size:contain;mask-size:contain;-webkit-mask-position:center;mask-position:center;-webkit-mask-repeat:no-repeat;mask-repeat:no-repeat;mask-image:url(https://cdn.trustindex.io/assets/platform/Trustindex/star/s.svg);-webkit-mask-image:url(https://cdn.trustindex.io/assets/platform/Trustindex/star/s.svg)}.ti-widget.ti-goog.ti-custom-stars .ti-star:not(.e):not(.h){background:#f6bb06}.ti-widget.ti-goog.ti-custom-stars .ti-star.h{background:#f6bb06;background:-webkit-linear-gradient(90deg, #f6bb06 50%, #cccccc 50%) !important;background:linear-gradient(90deg, #f6bb06 50%, #cccccc 50%) !important}.ti-widget.ti-goog.ti-custom-stars .ti-star.e{background:#ccc !important}.ti-widget.ti-goog ::-webkit-scrollbar{width:4px;border-radius:3px}.ti-widget.ti-goog ::-webkit-scrollbar-track{background:rgba(85, 85, 85, 0.1)}.ti-widget.ti-goog ::-webkit-scrollbar-thumb{background:rgba(85, 85, 85, 0.6)}.ti-widget.ti-goog ::-webkit-scrollbar-thumb:hover{background:#555}.ti-verified-review{display:inline-block;background:url("https://cdn.trustindex.io/assets/icon/trustindex-verified-icon.svg");background-size:contain;width:15px;height:15px;margin:0 !important;margin-left:7px !important;position:relative;z-index:2}.ti-verified-review .ti-verified-tooltip{color:#fff !important;background-color:#6f6f6f !important;padding:0 10px;border-radius:4px;font-size:11px !important;line-height:22px !important;font-weight:500;display:inline-block;position:absolute;left:0;margin-left:25px;top:-4px;white-space:nowrap;opacity:0;transition:all 0.3s ease-in-out}.ti-verified-review .ti-verified-tooltip:before{width:0;height:0;border-style:solid;border-width:5px 5px 5px 0;border-color:transparent #6f6f6f transparent transparent;content:"";position:absolute;left:-5px;top:50%;margin-top:-5px}.ti-verified-review:hover .ti-verified-tooltip{opacity:1;margin-left:20px}.ti-recommendation+.ti-verified-review{top:2px}.ti-widget .source-Google .ti-review-header:after{background-image:url("https://cdn.trustindex.io/assets/platform/Google/icon.svg");background-size:100% 100%}.ti-widget .source-Google .ti-star.f{background-image:url("https://cdn.trustindex.io/assets/platform/Google/star/f.svg")}.ti-widget .source-Google .ti-star.e{background-image:url("https://cdn.trustindex.io/assets/platform/Google/star/e.svg")}.ti-widget .source-Google .ti-star.h{background-image:url("https://cdn.trustindex.io/assets/platform/Google/star/h.svg")}.ti-widget .star-lg .ti-star{width:30px;height:30px}.ti-widget .ti-header .ti-star{width:20px;height:20px}.ti-widget.ti-goog.ti-no-logo .ti-review-header:after{background:none !important}.ti-widget.ti-goog.ti-no-stars .ti-star.f{background-image:url("https://cdn.trustindex.io/assets/platform/Trustindex/star/f.svg") !important}.ti-widget.ti-goog.ti-no-stars .ti-star.e{background-image:url("https://cdn.trustindex.io/assets/platform/Trustindex/star/e.svg") !important}.ti-widget.ti-goog.ti-no-stars .ti-star.h{background-image:url("https://cdn.trustindex.io/assets/platform/Trustindex/star/h.svg") !important}.ti-widget.ti-goog.ti-no-stars .ti-recommendation{display:none}.ti-widget.ti-goog.ti-no-stars .ti-recommendation+.ti-dummy-stars{display:inline}.ti-widget.ti-goog{overflow:visible !important}.ti-widget.ti-goog .ti-review-item>.ti-inner{border-top-width:2px !important;border-bottom-width:2px !important;border-left-width:2px !important;border-right-width:2px !important;background-color:#efefef !important;backdrop-filter:blur(0px)}.ti-widget.ti-goog .ti-review-content{height:81.2px !important}.ti-widget.ti-goog .ti-reviews-container-wrapper{padding-bottom:1px}.ti-widget.ti-goog .ti-controls{display:none;margin-top:-12px;width:100%;position:absolute;height:0px;z-index:1;top:50%}.ti-widget.ti-goog .ti-controls .ti-next,.ti-widget.ti-goog .ti-controls .ti-prev{position:absolute;display:inline-block;width:20px;height:30px;padding-top:20px;padding-bottom:20px;display:block;opacity:1;-webkit-transition:all 200ms ease-out;-moz-transition:all 200ms ease-out;-o-transition:all 200ms ease-out;transition:all 200ms ease-out}.ti-widget.ti-goog .ti-controls .ti-next:hover,.ti-widget.ti-goog .ti-controls .ti-prev:hover{cursor:pointer;-webkit-transform:scale(1.2);-ms-transform:scale(1.2);transform:scale(1.2)}.ti-widget.ti-goog .ti-controls .ti-next:before,.ti-widget.ti-goog .ti-controls .ti-prev:before{content:"";background:#cccccc;width:17px;height:3px;display:block;-webkit-transform:rotate(45deg);-ms-transform:rotate(45deg);transform:rotate(45deg);border-radius:2px;position:absolute}.ti-widget.ti-goog .ti-controls .ti-next:after,.ti-widget.ti-goog .ti-controls .ti-prev:after{content:"";background:#cccccc;width:17px;height:3px;display:block;-webkit-transform:rotate(-45deg);-ms-transform:rotate(-45deg);transform:rotate(-45deg);border-radius:2px;position:absolute}.ti-widget.ti-goog .ti-controls .ti-next{right:2px}.ti-widget.ti-goog .ti-controls .ti-next:after{top:18px;right:0px}.ti-widget.ti-goog .ti-controls .ti-next:before{top:8px;right:0px}.ti-widget.ti-goog .ti-controls .ti-prev{left:2px}.ti-widget.ti-goog .ti-controls .ti-prev:after{top:8px;left:0px}.ti-widget.ti-goog .ti-controls .ti-prev:before{top:18px;left:0px}@media (min-width:1024px){.ti-widget.ti-goog .ti-controls{display:block !important}}@media (max-width:479px){.ti-widget.ti-goog .ti-controls{top:calc(50% - 19px)}}.ti-widget.ti-goog .ti-controls-dots{display:none;margin-top:10px;margin-bottom:10px;text-align:center}.ti-widget.ti-goog .ti-controls-dots .dot{display:inline-block;width:10px;height:10px;background:#cccccc;border-radius:20px;padding:4px;opacity:0.4}.ti-widget.ti-goog .ti-controls-dots .dot.active{opacity:1}@media (max-width:479px){.ti-widget.ti-goog .ti-controls-dots{display:block !important}}.ti-widget.ti-goog .ti-controls{top:113.1px} Active Theme: Laura Anderson 1.3.4 Plugins: Akismet Anti-Spam (4.2.2) All In One Addons for WPBakery Page Builder (formerly Visual Composer) (3.6.1 - active) Booked (2.3.5 - active) Classic Editor (1.6.2) Contact Form 7 (5.5.5 - active) CookieYes | GDPR Cookie Consent (3.0.8 - active) Duplicator (1.4.4) Easy Updates Manager (9.0.12 - active) elegro Crypto Payment (1.0.0 - active) Enable jQuery Migrate Helper (1.3.0 - active) Essential Grid (3.0.10 - active) IONOS Assistant (8.5.1 - active) IONOS Help (2.2.1 - active) IONOS Login (2.2.1 - active) IONOS Navigation (1.0.7 - active) IONOS Performance (2.0.3 - active) MC4WP: Mailchimp for WordPress (4.8.6) OMGF (5.5.6 - active) Post Duplicator (2.28 - active) Regenerate Thumbnails (3.1.5 - active) Slider Revolution (6.3.4 - active) The Events Calendar (5.14.0.1 - active) The GDPR Framework (1.0.49 - active) ThemeREX Updater (1.5.3 - active) ThemeREX Utilities (3.2.1 - active) UpdraftPlus - Backup/Restore (1.22.4 - active) Widgets for Google Reviews (8.1 - active) WooCommerce (6.2.0) Wordfence Security (7.9.2 - active) WPBakery Page Builder (6.5.0 - active) WPCode Lite (2.0.10 - active) Yoast SEO (18.1 - active)
-
This reply was modified 1 year, 11 months ago by
Weis Digital.
subscription-id:
proxy-check:
style-id: 4
review-content:%reviewer_name%
%created_at%
%text%
PLATFORM_NAME Gesamtbewertung RATING_SCORE von RATING_SCALE, basierend auf RATING_NUMBER Bewertungen
filter: Array
(
[stars] => Array
(
[0] => 1
[1] => 2
[2] => 3
[3] => 4
[4] => 5
)Hi @niklas15 !
Please update the plugin to the latest version.
If you turn on the auto update you’ll have the newest version right away.
Feel free to write us, if you need further assistance,
Lídia
Trustindex
-
This reply was modified 1 year, 11 months ago by
- The topic ‘ratings are not displayed’ is closed to new replies.