Rapid Response and Swift Resolution – A Night-and-Day Transformation

Just two days ago, on the night of December 4, 2023, I reached out to the support team regarding a critical issue with the Import and Export Users and Customers plugin for WordPress. In the dead of night, I detailed the problem, expressing my frustration with discrepancies in user data post-import after a recent plugin update.

Remarkably, within 24 hours, the developer not only acknowledged my concerns but also worked through the night to rectify the issue. The dedication displayed was extraordinary. This swift response culminated in the release of version 1.24.2 of the plugin, and today, on December 6, 2023, I eagerly updated to this latest version.

I am thrilled to share that version 1.24.2 has proven to be a game-changer, successfully addressing and resolving the issues I encountered. The plugin is now performing seamlessly, and I’m once again enjoying its reliable functionalities.

I extend my heartfelt appreciation to the developer for their dedication and rapid response to my support request. Their ability to turn around a fix within such a short timeframe has left me deeply impressed.

In recognition of this exceptional support experience, I will be providing a full and positive rating for the Import and Export Users and Customers plugin. This recent encounter reaffirms my confidence in the product and showcases the development team’s commitment to delivering a superior user experience.

To the entire team behind the Import and Export Users and Customers plugin, thank you for the prompt resolution and for transforming a frustrating experience into a positive one.

Best regards,

Jan Salma