• Resolved David Beckham

    (@nomanpk)


    We just migrate our SEO plugin from Yoast to RankMath but unfortunately, the fields are not loading on any page and posts.

    The account is connected. RankMath free is installed. The PHP version is 7.4 and WP version is 5.8. We have tried several versions of WordPress by using WP Downgrade but the field button seems unresponsive. Rank Math Content AI is also not loading.

    Other fields are loading correctly.
    Website link: https://imgur.com/a/rg9aL24
    Video recorded: https://youtube.com/shorts/xXfo3vIdBBU
    Thank you!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @nomanpk,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    We do not support older WordPress versions. Please use the latest WP & all other products to make Rank Math work properly.

    Looking forward to helping you.

    Thread Starter David Beckham

    (@nomanpk)

    We have updated the WP version to the latest. Here is the link: https://imgur.com/a/yLfEhjI

    Unfortunately, the issue is still there.

    Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @nomanpk,

    Since the issue persists even with the latest WP, it must be caused by a plugin conflict. Please follow this guide to troubleshoot further: https://rankmath.com/kb/check-plugin-conflicts/

    Let us know how that goes.

    Thread Starter David Beckham

    (@nomanpk)

    @rankmathteam thanks for your solution and it works for posts and pages after disabling of Classic Editor plugin.

    But unfortunately, we have some special pages under services. So RankMath modules are not loading when the Advanced Custom Fields Pro plugin will be activated.

    When we turn off this plugin, the modules has been loaded but the data (text, images, links) will be removed and site looks broken.

    How to resolve this issue?

    Thanks

    Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @nomanpk,

    Please make sure that you are using the latest version of ACF Pro as the issue happens when using an older version. If the ACF plugin was integrated with your theme, you can get in touch with them to get the latest version. https://www.advancedcustomfields.com/changelog/

    Let us know if the issue persists with the latest version of the ACF Pro plugin.

    Looking forward to helping you.

Viewing 5 replies - 1 through 5 (of 5 total)
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