Randomly clients dont have access to restricted pages after purchasing product

  • Hi,

    We have a problem, some customers who purchased a product with access to a specific page do not have access to it, even though their order is visible in the plugin settings.

    Best regards

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  • Plugin Author Vlado Grcic

    (@vladogrcic)

    Sorry for the late reply, I didn’t have time to check. Not sure how to help you, you haven’t provided me with much. Is the order in WC backend set as completed? If not thats a problem with the WC setup, can’t help you too much there without access. If it is set as complete, did you get any errors? From my limited testing it seems to work fine so I need more. Can you get me the debug.log file? Please be sure to remove any info you don’t want to show, if you are unsure send it to my email at [email protected]. Also please test it yourself and see if it works, if it doesn’t it might be a problem with other plugins or themes. Hope to hear from you, I’ll get on it when I can.

Viewing 1 replies (of 1 total)
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