Random Testimonial Shortcode Not Working

Hey thetallguy,

Hmm, odd. The widget and and shortcode both use the exact same method of outputting a random testimonial.

I will have a look and post an update ??

Hi thetallguy,

I have tested this on my end, and have been unable to re-produce. I have had a look at your test page and have noticed the following HTML being output.

<div id="random" class="et-testimonial-box">

    <div class="et-testimonial-author-info clearfix"></div>
    <div class="et-testimonial clearfix"></div>
    <div class="t-bottom-arrow"></div>

</div>

This is not code that Clean Testimonial outputs. Is it possible you have two or more testimonial plugins activated? If so, this could be leading to the issue.

Thank you for being so responsive! I had experimented with a different Testimonials plugin initially (“Easy Testimonials” from Gold Plugins), but wasn’t happy with it. I deactivated and removed it before installing Clean Testimonials, but it sounds like there is some residual code somewhere. I don’t know where it would be, I checked the Plugins folder on the server and the old plugin is definitely gone. Any how it could still be generating code?

Your Widget works fine, and I can just use it, but it doesn’t output the nifty background that the Shortcode does. I added the Widget to the test page in a sidebar for comparison.

Random Testimonial Shortcode Test

Hi thetallguy,

It may be a good idea to trace down which template is loading to display the page you’re having problems with.

A second idea would be to try and de-activate all plugins, reload the page and see if that code is still there. If it is, then it looks like a hard coded template issue.

Happy to keep providing feedback, but marking as resolved as this is not a Clean Testimonials issue ??