Random questions don’t work

Dear @fdl2020,

Thank you for the topic.

Please provide us with the information on whether you have a cache plugin or not.

If yes, then, please clear all the caches and check the case again. Make sure the cache is excluded on the page, where the given quiz is located.
After?clearing?the?caches, please try to check the case with either the?Incognito?mode?or?another browser/device.?

Looking forward to your response.

Thank you.

Hello, thank you very much for the response.
Yes, I have a cache plugin and after clearing it it showed other questions but now they always show those.
I don’t have a single page where the test is displayed, since I use the shortcode on different pages, so I don’t know if it is possible to exclude them.

Dear @fdl2020,

Thank you for your response.

I would like to note that unfortunately, that option doesn’t work with the cache.
There is a note for that in the tooltip.

See the screenshot below:

The only solution is to exclude the links that have a quiz from the cache plugin.

Please check this and get back to us.

Thank you.

Hello Jasmine,
Sorry, it’s not clear to me with the screenshot. Should that option be checked or not?
Okay, I think the easiest thing is to modify the website and only put the questionnaire on one page to exclude the cache only on that page.
Thank you so much.

Dear @fdl2020,

Thank you for your response.

If you mean the randomization option, then, yes, you need to activate it.

You can put the quiz on a separate page, where the cache is excluded and after that check the case again.

Please check it and get back to us with an outcome.

Thank you. 

Dear @fdl2020,

We’re closing this ticket for now as we last heard from you 1 week ago.

If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

Thank you.