Random orders get stuck in pending payment status, but payment has been made

Hi @reallygreenjames,

A paid order that remains in the “Pending payment” status is typically caused by communication issues between your payment provider and your site. This could be due to misconfigurations, such as incorrect webhooks or payment notification URLs, or a plugin conflict.

Could you confirm if you’ve performed a plugin conflict test? I noticed you have 61 active plugins, which seems quite a lot. Additionally, could you share more information about how frequently this issue happens? Is there a noticeable pattern with the affected orders, such as happening to orders from users in a specific region or city, payment methods, or certain products? These details will help us troubleshoot the problem more efficiently.