Random Locations Not Showing

  • Hello, we have about 2800 locations loaded in through the CSV manager. There’s instances of locations that always result in a Not Found error and we have no idea why. Even deleting these locations and adding them manually result in the same issue. Clearing out the caches, including the transient tool specific to the Store Locator has not resolved this. An example is zip code 15557. Any idea on how to solve this?

    The page I need help with: [log in to see the link]

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  • Hi there, thanks for writing.

    Well, the fact that certain postcodes return no results can be caused by a number of reasons. The most common is that maybe the plugin is mistakenly searching for that postcode in another country, where that same postcode also exists (since postcodes in many countries are just a string of five numbers, the same postcode can exist in multiple countries). In this case the best thing to do, and only in the case where all of your stores are in the same country, is to enable the setting labeled “Restrict the geocoding results to the selected map region?”. Please try that and let us know if that does not fix your issue.

    Best regards,

    Thread Starter ayakish

    (@ayakish)

    Yes sir that did it. Makes sense…and also why it seemed so random because only a few post codes would duplicate elsewhere in the world. Thanks for quick turnaround; I appreciate it!

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