random invalid email response

  • Resolved alexanderkoenig

    (@alexanderkoenig)


    4 years, 4 months ago

    Hi,

    we’re having problems with random invalid mail responses. Half of the time it seems to work, the other half it doesn’t.

    HubSpot Response:
    status: error
    message: The request is not valid
    errors: [{“message”:”Error in ‘fields.email’. Invalid email address”,”errorType”:”INVALID_EMAIL”}]

    Internal HubSpot freemail filtering is off (and also other mail domains are affected).

    Also, it seems to be no problem if I send the same exact data a couple of minutes afterwards through the cf7 form on the website. If I try to resend the old entry via the plugin though, the same error is shown again.

    Any ideas?

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor sbazzi

    (@sbazzi)

    @alexanderkoenig,

    Our team will get back to you soon.

    Thank You – Sam

    Plugin Author CRM Perks

    (@crmperks)

    plugin posted data to hubspot but hubspot said “invalid email”
    i am not sure which email you sent and why hubspot did not accept it , plugin can not do anything here

    Thread Starter alexanderkoenig

    (@alexanderkoenig)

    But if I send in the same form we’re triggering with the plugin via HubSpot, then it works effortlessly. If I try to resend it with the plugin (same data), it doesn’t work.

    Are you 100% positive there is nothing the plugin could do?

    There’s a code piece (skipValidation: true) which could maybe be implemented optionally into the code when sending to HubSpot: https://legacydocs.hubspot.com/docs/methods/forms/submit_form

    This is supposed to turn off any validation that HubSpot might be applying after sending via API.

    Would this help with the issue?

    Thanks!

    Plugin Author CRM Perks

    (@crmperks)

    hubspot do not accept fake emails
    but we have added “skipValidation” field in plugin , it will allow fake emails

    Thread Starter alexanderkoenig

    (@alexanderkoenig)

    Where exactly is the option of choosing that field in the plugin interface?
    Or do you mean it’s built in the code by default?

    For HubSpot to clarify the error, we would need search body and search response of the invalid requests (see here).

    However in our case it’s not shown: See here.

    Why is that? Would you be able to send us search body and search response or guide us to how we can get them?

    That’d be really helpful since otherwise HubSpot will have difficulty to try and fix the issue for us.

    Thanks in advance!

    allowing fake emails will be available in next update
    search response is already available in log detail https://i.imgur.com/QIqqCL8.png

    Thread Starter alexanderkoenig

    (@alexanderkoenig)

    When will that update take place approximately?

    For us, it does not show search response: https://imgur.com/qal2oAr

    Does it not show because we’re sending the data to forms instead of creating contacts directly?

Viewing 7 replies - 1 through 7 (of 7 total)
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