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Hi,

It’s possible that there could be an issue with your theme or another plugin causing a conflict.

How to test for conflicts:

The best way to determine if a theme and/or plugin is causing the issue is to:

1. Temporarily switch your theme to Twenty Twenty theme.
2. Try to reproduce the problem. If the problem is resolved, it’s a theme conflict. If not, continue to the next steps.
3. Temporarily deactivate all plugins except WooCommerce.
4. Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

If it does, it’s likely a conflict with your current theme or one of the plugins.

I hope this information is helpful to you.

As we haven’t received a response, I’ll mark this as resolved.
Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist. Thank you!